Re:lation（リレーション） vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Re:lation（リレーション）, Oct 13, 2026 for ReplyDesk.
The short answer
- Only ReplyDesk lists a free plan.
- ReplyDesk lists 20 features Re:lation（リレーション）’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature『Re:lation（リレーション）』は、複数の問い合わせ窓口を一元管理し、チームで共有できる顧客対応クラウドです。 メール、電話、チャット、SNS、LINE、Twitterなど、多様化するビジネスコミュニケーションを一つの画面で管理し、同じ操作で対応できるため、マルチチャネルの一元管理が可能となります。 さらに、二重返信防止、未対応案件が一目瞭然のステータス管理、承認機能といった、複数人での問い合わせ対応で生じる課題が解決できる機能を備えています。テレワークなどの多様な働き方に対応しながら、対応ミスや漏れの防止、業務効率化・可視化・人材教育を実現させます。
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- 問い合わせ管理ツール「Re:lation」
- メールなどの問い合わせをチームで一元管理し、二重返信や対応漏れもゼロにできます
- 問い合わせ窓口をチームで見える化
- メール、電話、チャット、ECモール、LINE、Twitter、SMSなどからの問い合わせを一画面でチームで一元管理
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:lation（リレーション） |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Re:lation（リレーション） | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:lation（リレーション） | ReplyDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 3 |
Listing
| Measure | Re:lation（リレーション） | ReplyDesk |
|---|---|---|
| Shopify category rank | #100(ahead) | #112 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 17, 2023 | Apr 9, 2024 |
| Languages | 1 | 1 |
| Developer | INGAGE Inc. | ReplyDesk |
FAQ
Re:lation（リレーション） and ReplyDesk: common questions
- Is Re:lation（リレーション） or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyDesk lists 20 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Re:lation（リレーション）, Oct 13, 2026 for ReplyDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Re:lation（リレーション）, Oct 13, 2026 for ReplyDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.