Qwry: AI, Helpdesk & Live Chat vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Qwry, Oct 16, 2026 for ZYBR.
The short answer
- Only Qwry lists a free plan.
- Qwry lists 22 features ZYBR’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 AI agent
- · 1 MB of training content
- · 1 team seat
- · 2 Backstage messages per day
- · 50 AI credits per month
- · Hosted help page
Starter
- · 1 AI agent
- · 1,000 AI credits per month
- · 10 MB of training content
- · 2 team seats
- · AI copilot
- · Human escalation and live chat
Growth
- · 10 team seats and 5 AI agents
- · 4,000 AI credits per month
- · 40 MB of training content
- · API and webhook access
- · Advanced analytics
- · Custom branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureQwry helps merchants answer FAQs, track orders, and resolve support requests with AI agents. Shoppers can discover relevant products, while teams manage live chat, human handoff, tickets, and social conversations from one inbox.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- Answer customer questions instantly using your store’s products, FAQs, shipping
- Automated Human handoff, , AI Copilot, Ticket creation and Support insights
- Smart shopping assistant for product discovery, product recommendations, etc
- Helpdesk & Native Ticketing , manage everything from one centralized platform
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Qwry |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Qwry | ZYBR |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 10 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Qwry and ZYBR: common questions
- Is Qwry or ZYBR cheaper?
- Only Qwry lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Qwry lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI summaries. ZYBR lists 5 the others don’t mention, such as Cross-sell, Multi-store, Review requests, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Qwry, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Qwry, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.