ProxyAi vs Steps AI: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ProxyAi, Nov 8, 2026 for Steps AI.
The short answer
- Steps AI lists 12 features ProxyAi’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cart recovery.
Head to head
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free use available
- · Abuse Guard
- · Agent Tasks
- · Bot Knowledge
- · Chatbot
- · Helpdesk Connect
- · Human Hand-off
Starter
- · 20+ integrations
- · 500 AI credits/month
- · Cart recovery + store workflows
- · Instagram + WhatsApp automation
- · Leads, tickets + CRM
- · Live Shopify order tracking
Growth
- · + more
- · 100 web crawls/month
- · 100MB knowledge storage
- · 2,000 AI credits/month
- · Everything in Starter
- · Priority support
Scale
- · + more
- · 250 web crawls/month
- · 500MB knowledge storage
- · 7,500 AI credits/month
- · Dedicated account manager
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureProxyAI adds a chat assistant to your storefront that answers product questions and helps shoppers buy without leaving the chat. It is grounded in your live store data, so search and recommendations reflect the products, variants and stock you actually have. From the same conversation it can add items to the cart and hand the shopper to checkout.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies.
- AI chat assistant that answers product questions using your store's catalog
- Add items to cart and check out directly through the chat Browser/Chat App
- Hands off to a live agent when a shopper needs human help
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ProxyAi |  Steps AI |
|---|---|---|
| Detected stores | Not published | 22 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | India, South Africa |
Reviews
| Measure | ProxyAi | Steps AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ProxyAi and Steps AI: common questions
- What features does each app list that the other doesn’t?
- ProxyAi lists 5 the others don’t mention, such as Business hours, Cross-sell, Send transcript, Surveys. Steps AI lists 12 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ProxyAi, Nov 8, 2026 for Steps AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ProxyAi, Nov 8, 2026 for Steps AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.