Pooch: AI Chatbot & Assistant vs Wello: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Pooch, Oct 13, 2026 for Wello.
The short answer
- Both list a free plan. Paid plans start at $29/month for Pooch and $19/month for Wello.
- Wello lists 22 features Pooch’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- Pakistan
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 Messages / mo
- · 24/7 automated answers
- · AI product recommendations
Pro
- · 1000 Messages / mo
- · 24/7 automated answers
- · AI product recommendations
Business
- · 24/7 automated support
- · 5000 Messages / mo
- · AI product recommendations
- · Built for higher chat volume
Free
- · 120 AI replies (lifetime)
- · Email support
- · Order tracking & status in chat
- · Product recommendations & add-to-cart
- · Smart handoff to your team
- · Trained on your products, policies & FAQ
Starter
- · 1,000 AI replies / month
- · Advanced analytics
- · Everything in Free
- · Live chat with online shoppers
- · Remove WelloChat badge
- · Widget customization to match your brand
Growth
- · 3,500 AI replies / month
- · Everything in Starter
- · Knowledge base & FAQ management
- · Live chat with online shoppers
- · Priority support
Pro
- · 10,000 AI replies / month
- · Audit logs & export
- · Custom assistant prompts
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePooch is an AI chatbot and shopping assistant that learns from your products, collections, and store pages. It answers shopper questions 24/7, provides relevant product recommendations, and helps customers discover the right products. Pooch stays in sync with your store as product information changes, giving shoppers helpful answers throughout their buying journey while reducing repetitive customer support questions.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat.
- Instantly builds a knowledge base from your products, collections, and pages.
- Automatically updates the AI memory when you add or modify products in Shopify.
- Provides instant answers to shopper inquiries even when your team is offline.
- AI chatbot answers customer support questions 24/7 using your store data
- Recommends relevant products and guides shoppers toward checkout
- Instantly answers FAQs on shipping, returns, and product details
- Live chat handoff to your team when a shopper needs a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pooch |  Wello |
|---|---|---|
| Detected stores | 1 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Luggage & Bags | Not published |
| Top store countries | Pakistan | Not published |
Reviews
| Measure | Pooch | Wello |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 6 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Pooch and Wello: common questions
- Is Pooch or Wello cheaper?
- Both list a free plan. Paid plans start at $29/month for Pooch and $19/month for Wello. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Wello lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Pooch, Oct 13, 2026 for Wello; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Pooch, Oct 13, 2026 for Wello. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.