PoetAI ‑ AI Knowledge Chatbot vs Weav: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for PoetAI, Oct 17, 2026 for Weav.
The short answer
- Paid plans start at $9/month for PoetAI and $39/month for Weav.
- Weav lists 10 features PoetAI’s listing doesn’t mention, including Agent analytics, Agent avatar, Auto-assign.
Head to head
Special Plan
- · Advanced AI feature
- · RAG
- · Unlimited responses
Plus
- · 2 custom emails
- · 2 teammates
- · 5 AI actions
- · 500 AI messages per month
- · Basic helpdesk
Pro
- · 10 AI actions
- · 3 custom emails
- · 3 teammates
- · 5,000 AI messages per month
- · Advanced helpdesk
- · Standard integrations
Max
- · 20,000 AI messages per month
- · 25 AI actions
- · 5 custom emails
- · 5 teammates
- · Advanced integrations
- · Customizable helpdesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chatbot helps merchants automate customer support using AI trained on store content. It answers common questions, assists customers in finding products, and reduces repetitive support tasks. The app improves response time and helps customers navigate the store more efficiently. It is easy to install and requires no technical setup.
Weav connects Shopify stores to an AI shopping and support assistant on your storefront. Agents sync to your product catalog, store policies, and live order data to answer pre-sales questions in real time across chat, email, and WhatsApp. Post-purchase, agents answer order questions, update shipping addresses, and edit item quantities before fulfillment.
- Uses AI with retrieval-based responses (RAG) from your store content
- Answers customer questions using product and store information
- Provides relevant product suggestions during conversations
- Responds quickly to customer queries at any time
- AI chatbot on your storefront for pre and post purchase questions
- Verified order lookup, status, and tracking in chatbot
- Human handoff to the Weav inbox with order context
- Chat and email support in one workspace
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  PoetAI |  Weav |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | PoetAI | Weav |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
PoetAI and Weav: common questions
- Is PoetAI or Weav cheaper?
- Paid plans start at $9/month for PoetAI and $39/month for Weav. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- PoetAI lists 8 the others don’t mention, such as Analytics, COD verification, Color and font, Customer insights. Weav lists 10 the others don’t mention, such as Agent analytics, Agent avatar, Auto-assign, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for PoetAI, Oct 17, 2026 for Weav; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for PoetAI, Oct 17, 2026 for Weav. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.