PoetAI ‑ AI Knowledge Chatbot vs StarAgent : AI Sales & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for PoetAI, Oct 14, 2026 for StarAgent.
The short answer
- Only StarAgent lists a free plan. Paid plans start at $9/month for PoetAI and $9.99/month for StarAgent.
- StarAgent lists 39 features PoetAI’s listing doesn’t mention, including Agent analytics, Agent avatar, Auto-assign.
Head to head
Special Plan
- · Advanced AI feature
- · RAG
- · Unlimited responses
Fre Forever
- · 1 AI Agent
- · Basic FAQ support
- · Email support
- · Up to 100 chats/month
Pro Plan
- · 3 AI Agents
- · API Key Access
- · Advanced FAQ + Knowledge Base
- · Custom Branding
- · Up to 1,000 chats/month
Plus Plan
- · API Key Access
- · Advanced analytics
- · Custom Branding
- · Full Knowledge Base + Analytics
- · Unlimited AI Agents
- · Unlimited chats/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chatbot helps merchants automate customer support using AI trained on store content. It answers common questions, assists customers in finding products, and reduces repetitive support tasks. The app improves response time and helps customers navigate the store more efficiently. It is easy to install and requires no technical setup.
StarAgent helps merchants automate customer support and sales conversations with AI. The app recommends products, answers questions about policies, shipping, returns, and orders, while helping shoppers discover products and make purchase decisions.
- Uses AI with retrieval-based responses (RAG) from your store content
- Answers customer questions using product and store information
- Provides relevant product suggestions during conversations
- Responds quickly to customer queries at any time
- AI product recommendations and sales assistance
- Automated customer support and FAQ answers
- Order tracking directly inside chat
- Cart recovery and lead capture tools
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  PoetAI |  StarAgent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | PoetAI | StarAgent |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
PoetAI and StarAgent: common questions
- Is PoetAI or StarAgent cheaper?
- Only StarAgent lists a free plan. Paid plans start at $9/month for PoetAI and $9.99/month for StarAgent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- StarAgent lists 39 the others don’t mention, such as Agent analytics, Agent avatar, Auto-assign, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for PoetAI, Oct 14, 2026 for StarAgent; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for PoetAI, Oct 14, 2026 for StarAgent. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.