PlainChat: WhatsApp Support vs WACRM: WhatsApp CRM, LiveChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Apr 6, 2026 for PlainChat, Oct 13, 2026 for WACRM.
The short answer
- Only WACRM lists a free plan.
- WACRM lists 8 features PlainChat’s listing doesn’t mention, including Agent analytics, Agent avatar, Chat assignment.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chat Agent
- · 1 Website Live Chat Widget
- · 1 WhatsApp Integration
- · Analytics Dashboard
- · Manage up to 500 Active Contacts
Personal Plan
- · 1 WhatsApp Integration
- · 3 Chat Agents
- · Manage up to 1,500 Active Contacts
- · Up to 3 Website Live Chat Widgets
Essential Plan
- · 5 Chat Agents
- · 5 WhatsApp Integrations
- · Manage up to 3,000 Active Contacts
- · Unlimited Chat Templates
- · Up to 5 Website Live Chat Widgets
Pro Plan
- · 10 Chat Agents
- · 10 WhatsApp Integrations
- · Manage up to 5,000 Active Contacts
- · Unlimited Contact Data Exports
- · Up to 10 Website Live Chat Widgets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAdd a floating WhatsApp chat widget to your online store. With this widget, customers can easily connect with your support team directly on WhatsApp, making communication quick and convenient. The app is simple to set up, allowing you to customize the widget to match your store’s branding. You can enhance customer satisfaction and build stronger relationships by providing real-time support through WhatsApp.
Enhance your customer service with WorkChat's customizable live chat widgets. Engage visitors instantly, manage multiple communication channels including WhatsApp, and maintain active contact databases for personalized follow-ups. Integrate seamlessly with your client database, track performance with a comprehensive dashboard, and utilize predefined responses.
- Easy Setup: Add the WhatsApp chat widget to your store in just a few clicks.
- Customizable: Adjust the look and feel of the widget to match your store
- Convenient: Customers don't have to deal with email threads or support portals
- WhatsApp Integrated:Manage multiple WhatsApp numbers through a unified interface
- Active Contacts Management: Real-time database for personalized customer follow
- Customizable Live Chat Widgets: Instantly engage visitors with seamless chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  PlainChat |  WACRM |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | PlainChat | WACRM |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
PlainChat and WACRM: common questions
- Is PlainChat or WACRM cheaper?
- Only WACRM lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- PlainChat lists 2 the others don’t mention, such as Emojis and stickers, Social media. WACRM lists 8 the others don’t mention, such as Agent analytics, Agent avatar, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Apr 6, 2026 for PlainChat, Oct 13, 2026 for WACRM; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Apr 6, 2026 for PlainChat, Oct 13, 2026 for WACRM. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.