PlainChat: WhatsApp Support vs RT: WhatsApp Chat Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Apr 6, 2026 for PlainChat, Nov 4, 2026 for RT.
The short answer
- On the Shopify App Store: PlainChat 5.0 from 1 reviews and RT 4.6 from 249 reviews.
- PlainChat lists 3 features RT’s listing doesn’t mention, including Emojis and stickers, Quick replies, Social media.
Head to head
WhatsApp, Telegram, Facebook Messenger, Twitter, Email & Chat…
- Italy
- Mexico
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · Display trademark
- · Unlimited operators
Premium
- · Custom style support
- · Performace tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAdd a floating WhatsApp chat widget to your online store. With this widget, customers can easily connect with your support team directly on WhatsApp, making communication quick and convenient. The app is simple to set up, allowing you to customize the widget to match your store’s branding. You can enhance customer satisfaction and build stronger relationships by providing real-time support through WhatsApp.
Connect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instantly by embedding this popular messenger directly on your website. Stay in touch with your audience anytime, anywhere, responding from any device. Customers receive real-time notifications about new messages right on the web page for seamless conversations.
- Easy Setup: Add the WhatsApp chat widget to your store in just a few clicks.
- Customizable: Adjust the look and feel of the widget to match your store
- Convenient: Customers don't have to deal with email threads or support portals
- Let your visitors communicate with your support via WhatsApp, Telegram, and more
- Connect with customers through their favorite messaging apps
- Get more sales by improving your customer chat service experiences
- Work with all themes. Even it works with any customized themes
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  PlainChat |  RT |
|---|---|---|
| Detected stores | Not published | 2,228 |
| Net store change, 28 days | 0 | −30 |
| Stores added, 28 days | Not enough data | 16 |
| Big-brand share | Not enough data | 14% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | Italy, Mexico, India |
Reviews
| Measure | PlainChat | RT |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.6 ★ |
| App Store reviews | 1 | 249(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | 14% |
FAQ
PlainChat and RT: common questions
- Which has better reviews, PlainChat or RT?
- On the Shopify App Store: PlainChat 5.0 from 1 reviews and RT 4.6 from 249 reviews.
- What features does each app list that the other doesn’t?
- PlainChat lists 3 the others don’t mention, such as Emojis and stickers, Quick replies, Social media. RT lists 3 the others don’t mention, such as Agent avatar, Chat buttons, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Apr 6, 2026 for PlainChat, Nov 4, 2026 for RT; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Apr 6, 2026 for PlainChat, Nov 4, 2026 for RT. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.