Pinpointed Nose vs Rozio AI: Chat & Voice Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for Pinpointed Nose and $29.99/month for Rozio AI.
- Rozio AI lists 5 features Pinpointed Nose’s listing doesn’t mention, including Cross-sell, Email chat, Greetings.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 3 customer conversation in dashboard
- · 30 AI conversations/month
- · Email support
- · Fragrance recommendations by AI
- · Gift suggestions
Starter
- · Everything in Free
- · Last 25 conversations in dashboard
- · Priority email support
- · Unlimited AI conversations/month
Pro
- · Click-through tracking per product
- · Everything in Starter
- · Inventory gap analysis
- · Last 100 conversations in dashboard
- · Priority email support
- · Revenue attribution
Enterprise
- · 500 customer conversations stored
- · Custom widget branding & colours
- · Dedicated onboarding & setup session
- · Everything in Pro
- · Priority email & chat support
- · Unlimited AI conversations
Starter
- · 100 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Lite
- · 500 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Growth
- · 900 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Prime
- · 2600 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMost fragrance stores lose online customers because there is no one to help them choose. Pinpointed Nose gives shoppers product advice using your live inventory. Customers can ask for a fragrance for an occasion, by style, for a gift, a memory, something within budget. No generic suggestions. Just relevant recommendations from your store.
Manage live chat, voice, and email customer support with one AI chatbot. Rozio AI answers FAQs, recommends products, helps shoppers track orders, and guides them to checkout. Customers can send images to find products. You can manage chat and email in one helpdesk inbox, then review or automate AI replies before sending and take over conversations when needed.
- Recommends fragrances from your stores live inventory
- Tracks which products customers click and which conversations lead to sales
- Speaks to customers in their language
- Rozio learns your store: Tailored, expert AI support for your business.
- Product recommendations: Smart AI suggestions to engage and assist customers.
- Multilingual Support: Rozio AI speaks 95 languages fluently.
- Order Updates: Rozio provides order details and tracking links seamlessly.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pinpointed Nose |  Rozio AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Pinpointed Nose | Rozio AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Pinpointed Nose | Rozio AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $29.99/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Pinpointed Nose | Rozio AI |
|---|---|---|
| Shopify category rank | #500 | #415(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 8, 2026 | Mar 27, 2024 |
| Languages | 1 | 1 |
| Developer | Pinpointed | Salonen LLC |
FAQ
Pinpointed Nose and Rozio AI: common questions
- Is Pinpointed Nose or Rozio AI cheaper?
- Both list a free plan. Paid plans start at $29/month for Pinpointed Nose and $29.99/month for Rozio AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Pinpointed Nose lists 4 the others don’t mention, such as Agent avatar, Business hours, Chat buttons, Customer insights. Rozio AI lists 5 the others don’t mention, such as Cross-sell, Email chat, Greetings, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.