SymplChat: WhatsApp COD & Cart vs WhatFlow WhatsApp Business API
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026.
The short answer
- On the Shopify App Store: SymplChat 3.2 from 2 reviews and WhatFlow WhatsApp Business API 5.0 from 58 reviews.
- Only SymplChat lists a free plan. Paid plans start at $19/month for SymplChat and $4.99/month for WhatFlow WhatsApp Business API.
- WhatFlow WhatsApp Business API lists 23 features SymplChat’s listing doesn’t mention, including Agent avatar, AI chatbots, APIs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · Abandoned Cart Recovery
- · Automated Order Confirmations
- · COD Order Verification
- · Live Message Dashboard
- · Order Fulfillment & Cancellation Alerts
- · Whatsapp Chat widget
Enterprise
- · Dedicated Chat Menu
- · Everything in Free +
- · Receive Customer Messages (Webhook)
- · Two-Way Messaging
Free
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Starter
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Plus
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Growth
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Scale
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Ultimate
- · Automated Order Fulfillment Alerts
- · Custom WhatsApp Message Templates
- · Live Delivery & Read Rate Analytics
- · Meta Business API Integration
- · Smart Auto-Reply Rules
- · Template Library with Quick Setup
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCash on delivery stores lose money to fake orders and returns, and many shoppers leave before finishing checkout. SymplChat connects your store to WhatsApp and handles these conversations automatically. Customers confirm or cancel COD orders with one tap before you ship. Shoppers who leave their cart get a reminder with a link back to checkout.
When customers miss order updates you lose trust and sales. WhatFlow links your Shopify store to the official WhatsApp Business API. Send order confirmations, paid and fulfillment updates, and shipping tracking. Recover abandoned carts with checkout reminders and back-in-stock alerts. Run targeted broadcasts and schedule templates mapped to Shopify data.
- Abandoned cart recovery via WhatsApp
- Automated order and COD notifications
- Ready-made WhatsApp message templates
- Customer inbox for two-way WhatsApp messaging
- Order Confirmation: Auto-send order confirmations instantly via WhatsApp.
- Cart Recovery: Recover lost sales with smart, automated checkout reminders.
- Shipping Alerts: Provide real-time shipping and delivery updates via WhatsApp.
- Back-in-Stock: Notify customers instantly when products are back in stock.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SymplChat |  WhatFlow WhatsApp Business API |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SymplChat | WhatFlow WhatsApp Business API |
|---|---|---|
| App Store rating | 3.2 ★ | 5.0 ★(ahead) |
| App Store reviews | 2 | 58(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | 0% |
Pricing
| Measure | SymplChat | WhatFlow WhatsApp Business API |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $4.99/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 2 | 6 |
Listing
| Measure | SymplChat | WhatFlow WhatsApp Business API |
|---|---|---|
| Shopify category rank | #56 | #15 |
| Shopify App Charts | Not on this week’s charts | #14 on Rookies in Chat |
| Built for Shopify | No | No |
| Launched | Apr 29, 2026 | May 8, 2026 |
| Languages | 1 | 1 |
| Developer | SymplChat | Scrptble |
FAQ
SymplChat and WhatFlow WhatsApp Business API: common questions
- Is SymplChat or WhatFlow WhatsApp Business API cheaper?
- Only SymplChat lists a free plan. Paid plans start at $19/month for SymplChat and $4.99/month for WhatFlow WhatsApp Business API. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SymplChat or WhatFlow WhatsApp Business API?
- On the Shopify App Store: SymplChat 3.2 from 2 reviews and WhatFlow WhatsApp Business API 5.0 from 58 reviews.
- What features does each app list that the other doesn’t?
- SymplChat lists 19 the others don’t mention, such as Bulk messaging, Cart recovery, Conversion metrics, Discount codes. WhatFlow WhatsApp Business API lists 23 the others don’t mention, such as Agent avatar, AI chatbots, APIs, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.