OrderResolve vs Webin Order Exceptions
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 28, 2026 for OrderResolve, Nov 3, 2026 for Webin Order Exceptions.
The short answer
- Only OrderResolve lists a free plan. Paid plans start at $9.99/month for OrderResolve and $29/month for Webin Order Exceptions.
- OrderResolve lists 2 features Webin Order Exceptions’s listing doesn’t mention, including Customer notifications, Email.
Head to head
Free
- · Case overview and status management
- · Customer form with photo uploads
- · Email notifications for new cases
- · In-app replies on 5 cases per month
- · Replies sent to your store email
- · Unlimited customer submissions
Pro
- · 14-day free trial
- · All Free plan features
- · Automatic customer confirmation emails
- · Custom issue types
- · Custom logo, colors and welcome text
- · Custom sender name and signature
Business
- · All Pro plan features
- · Automatic customer confirmation emails
- · Case overview and status management
- · Custom branding and issue types
- · Custom sender name and signature
- · Email notifications for new cases
Starter
- · 300 tracked shipments/month included
- · Every feature in the app
- · Unlimited staff accounts
Growth
- · 1,200 tracked shipments/month included
- · Every feature in the app
- · Unlimited staff accounts
Standard
- · 2,500 tracked shipments/month included
- · Every feature in the app
- · Unlimited staff accounts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOrderResolve helps you handle customer order complaints, return requests and withdrawal notifications in Shopify admin. Customers submit requests in your store and can select items from their order. You review details, reply by email and track case status. Withdrawal requests include a confirmation step and an email acknowledgement. You can customize the customer form to match your store.
A case opens when a carrier scan reports a lost, damaged, delayed or returned shipment. Your team can open a delivered-but-not-received case on any shipment. Each case has an SLA timer, the carrier's claim deadline and a priority score. Your team refunds or reships the Shopify order from the case and exports a claim packet.
- Handle complaints, returns and withdrawals in one case list
- Dedicated withdrawal form with review and email acknowledgement
- Let customers find order items and choose return quantities
- Reply to customers by email and track case status in Shopify admin
- Opens a case when a carrier scan reports loss, damage, delay or a return
- SLA timers by case type, carrier claim deadlines and in-app escalation alerts
- Refund, partially refund or reship a Shopify order without leaving the case
- Claim packet (PDF and ZIP) with scan history, evidence checklist, portal link
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ||
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9.99/month(ahead) | $29/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | ||
|---|---|---|
| Shopify category rank | Not enough data | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 27, 2026 | Nov 3, 2026 |
| Languages | 15 | 1 |
| Developer | RS Handel Og service | webinstudio |
FAQ
OrderResolve and Webin Order Exceptions: common questions
- Is OrderResolve or Webin Order Exceptions cheaper?
- Only OrderResolve lists a free plan. Paid plans start at $9.99/month for OrderResolve and $29/month for Webin Order Exceptions. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- OrderResolve lists 2 the others don’t mention, such as Customer notifications, Email. Webin Order Exceptions lists 1 the others don’t mention, such as Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 28, 2026 for OrderResolve, Nov 3, 2026 for Webin Order Exceptions; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 28, 2026 for OrderResolve, Nov 3, 2026 for Webin Order Exceptions. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.