Order Genie vs Reslo: AI Order Replies
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 22, 2026 for Order Genie, Oct 13, 2026 for Reslo.
The short answer
- Both list a free plan. Paid plans start at $29/month for Order Genie and $19/month for Reslo.
- Order Genie lists 3 features Reslo’s listing doesn’t mention, including AI chatbots, Customer insights, Live chat.
Head to head
FREE
- · 25 Conversations/Month
- · 5 Knowledge Base files
- · 5 Support emails/Month
- · An order lookup is one conversation
- · Customer Recognition
- · Order tracking & WISMO answers
STARTER
- · 5 Knowledge Base files
- · 50 Support emails/Month
- · 500 Conversations/Month
- · AI Product Recommendation
- · An order lookup is one conversation
- · Everything in Free
GROWTH
- · 10 Knowledge Base files
- · 100 Support emails/Month
- · 2,000 Conversations/Month
- · An order lookup is one conversation
- · Everything in Starter
PRO
- · 10,000 Conversations/Month
- · 15 Knowledge Base files
- · 400 Support emails/Month
- · An order lookup is one conversation
- · Everything in Growth
Free
- · 10 AI-drafted replies per month
- · Auto-triage with confidence scores
- · Real-time order & tracking sync
Starter
- · 150 AI-drafted replies per month
- · Everything in Free
Growth
- · Everything in Starter
- · Priority processing
- · Unlimited replies (fair use)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMost of your support inbox is the same few questions: where is my order, when will it arrive, what is your return policy. Order Genie is an AI Order Agent for your store. It reads the real order - fulfillment status, carrier, tracking number, estimated delivery - from an order number and email, with no customer account and no sign-in. It answers shipping, return and policy questions from files you upload.
Reslo is a lightweight help desk for the order and shipping questions your customer service team answers every day. When a customer asks where their order is, it reads the order's real status and tracking and drafts a clear, accurate reply. If the details aren't available, the draft says so instead of guessing. You review and edit every reply before sending, so nothing reaches a customer automatically.
- Track orders in real time using order number or email.
- Answer FAQs using your uploaded knowledge base.
- Easy support ticket to handle by merchants.
- Drafts replies from each order's real status, tracking, and fulfillment details
- Never invents tracking numbers or dates; says unknown when data is missing
- You review, edit, and send every reply. Nothing is sent automatically
- Sorts incoming questions by type so you handle the urgent ones first
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Order Genie |  Reslo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Order Genie | Reslo |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Order Genie | Reslo |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $19/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Order Genie | Reslo |
|---|---|---|
| Shopify category rank | #802 | #326 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 5, 2025 | Aug 3, 2026 |
| Languages | 1 | 1 |
| Developer | Nerddevs Ltd | Sumate Chimyindee |
FAQ
Order Genie and Reslo: common questions
- Is Order Genie or Reslo cheaper?
- Both list a free plan. Paid plans start at $29/month for Order Genie and $19/month for Reslo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Order Genie lists 3 the others don’t mention, such as AI chatbots, Customer insights, Live chat. Reslo lists 3 the others don’t mention, such as Estimated delivery date, Real-time notifications, Real-time tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 22, 2026 for Order Genie, Oct 13, 2026 for Reslo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 22, 2026 for Order Genie, Oct 13, 2026 for Reslo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.