Orbit: AI Shopping Assistant vs Tone
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Jul 7, 2026 for Orbit, Oct 13, 2026 for Tone.
The short answer
- Only Tone lists a free plan.
- Orbit lists 4 features Tone’s listing doesn’t mention, including Chat buttons, Color and font, Live chat.
Head to head
Free plan
- · 10 conversations per month
- · 5 knowledge files & URLs processing
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Product & collections sync from Shopify
- · Up to 3 concurrent calls
Starter
- · 20 knowledge files & URLs processing
- · 30 conversations per month
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Up to 5 concurrent calls
Growth
- · 13% lower cost per conversation
- · 80 conversations per month
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Unlimited files & URLs processing
Pro
- · 200 conversations per month
- · 32% lower cost per conversation
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Dedicated Slack support channel
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOrbit adds an AI chat and voice assistant to your storefront that answers shopper questions accurately, not from guesses. It replies using a live view of your product catalog and a knowledge base you control, so answers about products, shipping, returns, and orders stay correct and on-brand. Shoppers can search products, add to cart, and start checkout right inside the conversation.
Tone places a voice AI personal shopper on your storefront that knows your entire catalog, policies, and brand. It answers customer questions, recommends products, adds items to cart, and guides visitors to checkout — all through natural voice conversation. It learns from your Shopify data, pages, URLs, and PDFs to give accurate, brand-specific answers.
- AI chat assistant that answers shopper questions from your live catalog
- Optional real-time voice assistant for hands-free shopping
- Search products, add to cart, and start checkout inside the chat
- Custom knowledge base for your FAQs, shipping, and return policies
- Answers product questions, removes doubts, and closes the sale for you.
- Displays products, adds to cart, recommends items, and drives to checkout.
- Knows your entire catalog, policies, and brand, always accurate.
- Go live in under 5 minutes with full control over voice and behavior.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Orbit |  Tone |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Orbit | Tone |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Orbit and Tone: common questions
- Is Orbit or Tone cheaper?
- Only Tone lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Orbit lists 4 the others don’t mention, such as Chat buttons, Color and font, Live chat, Order updates. Tone lists 2 the others don’t mention, such as Chat window, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Jul 7, 2026 for Orbit, Oct 13, 2026 for Tone; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Jul 7, 2026 for Orbit, Oct 13, 2026 for Tone. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.