O: Chat buttons & Contact Form vs Omni Channel App
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for O: Chat buttons & Contact Form, Apr 28, 2026 for Omni Channel.
The short answer
- O: Chat buttons & Contact Form lists 26 features Omni Channel’s listing doesn’t mention, including Agent avatar, Analytics, Auto-sync.
Head to head
Facebook Chat, Abandoned Cart Recovery via Messenger Chat
- United States
- Philippines
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc.
Omni Channel App centralizes customer messaging, allowing merchants to manage different communication channels without switching tools. It streamlines sending notifications, marketing messages, and updates directly from Shopify. Merchants can create and manage templates, automate outreach using Shopify Flow, and use web push to stay connected with customers at every stage of their buying journey.
- Build your customer support with Whatsapp, Facebook Messenger, Instagram,...
- All-in-one chat button lets customers chat with you via their preferred chat app
- Customize chat widget's style, device & page target, and preset welcome messages
- Analysis of the effectiveness of each chat channel: Messenger, WhatsApp, Call...
- Send messages to customers through WhatsApp, SMS, and RCS.
- Create, manage, and access all messaging templates inside the app
- Automate communication using Shopify Flow actions for WhatsApp, SMS, and RCS.
- Use the web push extension to deliver real-time browser notifications.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  O: Chat buttons & Contact Form |  Omni Channel |
|---|---|---|
| Detected stores | 1,327 | Not published |
| Net store change, 28 days | −18 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | 7% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Philippines, Australia | Not published |
Reviews
| Measure | O: Chat buttons & Contact Form | Omni Channel |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 263 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | O: Chat buttons & Contact Form | Omni Channel |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | O: Chat buttons & Contact Form | Omni Channel |
|---|---|---|
| Shopify category rank | #22 | #102 |
| Shopify App Charts | #8 in Forms | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 20, 2016 | Apr 13, 2026 |
| Languages | 1 | 1 |
| Developer | Quote Snap | Omni Channel App |
FAQ
O: Chat buttons & Contact Form and Omni Channel: common questions
- What features does each app list that the other doesn’t?
- O: Chat buttons & Contact Form lists 26 the others don’t mention, such as Agent avatar, Analytics, Auto-sync, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for O: Chat buttons & Contact Form, Apr 28, 2026 for Omni Channel; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for O: Chat buttons & Contact Form, Apr 28, 2026 for Omni Channel. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.