OBSIDIAN vs Reco: WhatsApp Chat, Cart & AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for OBSIDIAN, Nov 8, 2026 for Reco.
The short answer
- Only Reco lists a free plan. Paid plans start at $29/month for OBSIDIAN and $19/month for Reco.
- OBSIDIAN lists 14 features Reco’s listing doesn’t mention, including AI chatbots, Automated workflows, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
OBSIDIAN WhatsApp
OBSIDIAN
Free Forever
- · Custom icon, position & rules
- · Fully customizable design
- · Mobile & desktop support
- · No coding required
- · Unlimited WhatsApp chats
- · Unlimited storefront clicks
Lite
- · AI chatbot & shared team inbox
- · Abandoned cart, order & shipping flows
- · All except integrations & A/B testing
- · Automation builder & templates
- · Broadcast campaigns & smart audiences
- · Cash-on-delivery confirmations
Pro
- · A/B testing
- · Everything in Lite
- · Fast support
- · Klaviyo subscriber sync
- · Shiprocket, Judge.me & Loox integrations
- · Shopify Flow triggers & send action
For Shopify Plus
- · 15,000 AI replies per 30-day cycle
- · Advanced analytics & weekly CSV report
- · Customer cohorts & repeat-purchase rate
- · Each customer gets their own language
- · Everything in Pro
- · Only for Shopify Plus stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOBSIDIAN agrega un asistente comercial con IA a tu tienda Shopify y conecta la conversacion con WhatsApp. Ayuda a responder preguntas de producto, mostrar recomendaciones, compartir links de pago y dar seguimiento comercial desde un solo flujo. Tambien permite personalizar el widget, activar el embed en tu tema y revisar actividad comercial desde el panel de la app.
Reco turns WhatsApp into your best sales channel. Add a WhatsApp chat button to your store, recover abandoned carts with automatic reminders, confirm cash on delivery orders with a YES/NO reply, send order confirmations and shipping updates, and run broadcast campaigns. Every message template is fully editable, in your customers' language. An AI chatbot answers product questions 24/7 and hands off to your team.
- IA moldeable a tu negocio: responde, recomienda y cierra ventas
- Widget personalizable con activación desde el editor de tema
- Seguimiento comercial por WhatsApp desde el mismo flujo
- Add a floating WhatsApp button to your store in one click. No coding required.
- Customize the icon style,color, position,and welcome message to match your brand
- Control visibility by device (mobile/desktop) or hide on specific pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  OBSIDIAN |  Reco |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | OBSIDIAN | Reco |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 35 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | 0% |
FAQ
OBSIDIAN and Reco: common questions
- Is OBSIDIAN or Reco cheaper?
- Only Reco lists a free plan. Paid plans start at $29/month for OBSIDIAN and $19/month for Reco. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- OBSIDIAN lists 14 the others don’t mention, such as AI chatbots, Automated workflows, Behavior tracking, Cart recovery. Reco lists 4 the others don’t mention, such as Auto-position, Colors, Custom, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for OBSIDIAN, Nov 8, 2026 for Reco; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for OBSIDIAN, Nov 8, 2026 for Reco. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.