NuovaBot vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Support Board.
The short answer
- Only NuovaBot lists a free plan. Paid plans start at $19/month for NuovaBot and $5/month for Support Board.
- Support Board lists 17 features NuovaBot’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 free AI replies per month
- · Auto-syncs products, pages & policies
- · Product cards with add-to-cart in chat
- · Train with your own documents
Starter
- · 500 AI replies per month
- · All commerce features included
- · Email support
- · Our best AI model
Growth
- · 2,000 AI replies per month
- · Advanced conversation analytics
- · Multi-language support
- · Remove NuovaBot branding
Pro
- · 10,000 AI replies per month
- · Priority support + onboarding
- · Unlimited storefronts + API access
- · White-label: fully your brand
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNuovabot lets you add an AI chatbot to your storefront that trains automatically on your store information and product data from Shopify. Customers get immediate answers in their own language without waiting for a human. You can configure the chatbot's name, tone, and appearance. When the bot cannot resolve an issue, it creates a support ticket in the admin panel, where you can reply to the customer by email.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- Answers shopper questions using your store and product data automatically
- Shows product cards and lets shoppers add items to cart in the chat
- Creates a support ticket when it can't answer, for you to reply by email
- Automatically replies in each customer's own language
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  NuovaBot |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | NuovaBot | Support Board |
|---|---|---|
| App Store rating | Not published | 1.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | NuovaBot | Support Board |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $5/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | NuovaBot | Support Board |
|---|---|---|
| Shopify category rank | #949 | #408(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 12, 2026 | Nov 26, 2024 |
| Languages | 1 | 48 |
| Developer | Marco Nuova | Schiocco LTD |
FAQ
NuovaBot and Support Board: common questions
- Is NuovaBot or Support Board cheaper?
- Only NuovaBot lists a free plan. Paid plans start at $19/month for NuovaBot and $5/month for Support Board. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- NuovaBot lists 4 the others don’t mention, such as FAQs, Greetings, Order updates, Product recommendations. Support Board lists 17 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Support Board; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Support Board. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.