NuovaBot vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Shopbot.
The short answer
- Only NuovaBot lists a free plan. Paid plans start at $19/month for NuovaBot and $39/month for Shopbot.
- Shopbot lists 6 features NuovaBot’s listing doesn’t mention, including Customer insights, Discounts, Encryption.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 free AI replies per month
- · Auto-syncs products, pages & policies
- · Product cards with add-to-cart in chat
- · Train with your own documents
Starter
- · 500 AI replies per month
- · All commerce features included
- · Email support
- · Our best AI model
Growth
- · 2,000 AI replies per month
- · Advanced conversation analytics
- · Multi-language support
- · Remove NuovaBot branding
Pro
- · 10,000 AI replies per month
- · Priority support + onboarding
- · Unlimited storefronts + API access
- · White-label: fully your brand
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNuovabot lets you add an AI chatbot to your storefront that trains automatically on your store information and product data from Shopify. Customers get immediate answers in their own language without waiting for a human. You can configure the chatbot's name, tone, and appearance. When the bot cannot resolve an issue, it creates a support ticket in the admin panel, where you can reply to the customer by email.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Answers shopper questions using your store and product data automatically
- Shows product cards and lets shoppers add items to cart in the chat
- Creates a support ticket when it can't answer, for you to reply by email
- Automatically replies in each customer's own language
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  NuovaBot |  Shopbot |
|---|---|---|
| Detected stores | Not published | 20 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | NuovaBot | Shopbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
NuovaBot and Shopbot: common questions
- Is NuovaBot or Shopbot cheaper?
- Only NuovaBot lists a free plan. Paid plans start at $19/month for NuovaBot and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- NuovaBot lists 3 the others don’t mention, such as Chat flows, Chat window, Live chat. Shopbot lists 6 the others don’t mention, such as Customer insights, Discounts, Encryption, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for NuovaBot, Nov 9, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.