Norle vs Orby ‑ AI Chat widget
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Norle, Oct 13, 2026 for Orby.
The short answer
- Paid plans start at $19/month for Norle and $4.99/month for Orby.
- Orby lists 6 features Norle’s listing doesn’t mention, including Agent avatar, Chat buttons, Greetings.
Head to head
Standard
Monthly
- · AI assistant on your storefront
- · Answers from live product data
- · Knowledge base and human handoff
- · Order status for verified shoppers
Pro
- · Everything in Monthly
- · Priority support
- · Use your own Gemini API key
- · Your own model quota
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNorle adds an AI chat widget to your storefront that answers customer questions about your products, around the clock. It reads your live product catalog, so shoppers get answers grounded in what you actually sell — no canned replies to write or maintain. Setup is a conversation, not a form.
Orby puts a shopping assistant on your storefront that answers from your store's real data instead of guessing. When a shopper asks about a product, the assistant looks it up through Shopify and replies with the live title, variants, and availability. Shoppers can also check their own order status, and details are shared only when their contact information matches the order.
- Answers product questions using your live Shopify catalog
- Trains itself through a short onboarding conversation. No setup forms
- Saves every storefront chat to your Shopify admin
- Customizable widget: colors, greeting and shape
- Answers product questions from live catalog data, never invented details
- Lets shoppers check their own order status after contact verification
- Knowledge base you curate from your collections, products, images, and videos
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Norle |  Orby |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Norle | Orby |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Norle and Orby: common questions
- Is Norle or Orby cheaper?
- Paid plans start at $19/month for Norle and $4.99/month for Orby. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Norle lists 1 the others don’t mention, such as Upsell. Orby lists 6 the others don’t mention, such as Agent avatar, Chat buttons, Greetings, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Norle, Oct 13, 2026 for Orby; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Norle, Oct 13, 2026 for Orby. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.