noorflows Order Support AI vs Order Genie
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for noorflows Order Support AI, Oct 22, 2026 for Order Genie.
The short answer
- Both list a free plan. Paid plans start at $119/month for noorflows Order Support AI and $29/month for Order Genie.
- Order Genie lists 2 features noorflows Order Support AI’s listing doesn’t mention, including Customer insights, Live chat.
Head to head
Free
Monthly
Own-it
FREE
- · 25 Conversations/Month
- · 5 Knowledge Base files
- · 5 Support emails/Month
- · An order lookup is one conversation
- · Customer Recognition
- · Order tracking & WISMO answers
STARTER
- · 5 Knowledge Base files
- · 50 Support emails/Month
- · 500 Conversations/Month
- · AI Product Recommendation
- · An order lookup is one conversation
- · Everything in Free
GROWTH
- · 10 Knowledge Base files
- · 100 Support emails/Month
- · 2,000 Conversations/Month
- · An order lookup is one conversation
- · Everything in Starter
PRO
- · 10,000 Conversations/Month
- · 15 Knowledge Base files
- · 400 Support emails/Month
- · An order lookup is one conversation
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurenoorflows answers "where is my order?", returns and refund questions on your storefront, 24/7, from your real Shopify order data. It checks who the shopper is before revealing an order, answers only from your real orders, products and policies, so it won't invent a policy that costs you money, and it resists scam or prompt-injected messages.
Most of your support inbox is the same few questions: where is my order, when will it arrive, what is your return policy. Order Genie is an AI Order Agent for your store. It reads the real order - fulfillment status, carrier, tracking number, estimated delivery - from an order number and email, with no customer account and no sign-in. It answers shipping, return and policy questions from files you upload.
- Answers "where's my order?" instantly from real, live tracking
- Refunds and returns wait for your one-click approval, never automatic
- Answers only from your real orders, products and policies, no guessing
- A branded order-tracking page your customers can use any time
- Track orders in real time using order number or email.
- Answer FAQs using your uploaded knowledge base.
- Easy support ticket to handle by merchants.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  noorflows Order Support AI |  Order Genie |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | noorflows Order Support AI | Order Genie |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | noorflows Order Support AI | Order Genie |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $119/month | $29/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | noorflows Order Support AI | Order Genie |
|---|---|---|
| Shopify category rank | #968 | #802(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 16, 2026 | Dec 5, 2025 |
| Languages | 1 | 1 |
| Developer | Noorflows LLC | Nerddevs Ltd |
FAQ
noorflows Order Support AI and Order Genie: common questions
- Is noorflows Order Support AI or Order Genie cheaper?
- Both list a free plan. Paid plans start at $119/month for noorflows Order Support AI and $29/month for Order Genie. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Order Genie lists 2 the others don’t mention, such as Customer insights, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for noorflows Order Support AI, Oct 22, 2026 for Order Genie; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for noorflows Order Support AI, Oct 22, 2026 for Order Genie. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.