Nexmi: AI Support & Chat vs Nexus AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Nexmi, Oct 14, 2026 for Nexus AI.
The short answer
- Nexus AI lists 7 features Nexmi’s listing doesn’t mention, including Chat buttons, Chat window, Customer insights.
Head to head
Starter Plan
- · 1 Agent Seat
- · AI Web Widget
- · Live Shopify Inventory Sync
- · Up to 1,000 AI conversations
Growth Plan
- · - 10 Agent Seats
- · - Meta Integration
- · - Priority Support
- · - Up to 10,000 AI Conversations / month
- · - WhatsApp Integration
- · Everything in Starter plus
Voice Pro
- · - 10 Agent seats
- · - Priority Support
- · - Up to 10,000 AI Conversations / month
- · - Voice AI
- · Everything in Starter plus
Omnichannel
- · - AI Web Chat
- · - Dedicated Account Manager
- · - Meta Integration
- · - Unlimited Agent Seats
- · - Up to 50,000 AI Conversations / month
- · - Voice AI
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNexmi brings AI and human support into one inbox for storefront chat and email. AI answers customer questions using prepared store knowledge, while your team can take over when needed. Support agents can view and share relevant order and fulfillment details during conversations.
Nexus AI is your AI sales and support employee for Shopify. It answers customer questions instantly, recommends products using your live Shopify inventory, tracks orders, and supports shoppers across your website, WhatsApp, Instagram, Messenger, and Voice. Resolve repetitive enquiries automatically, hand complex conversations to your team with full context, and grow your business without growing your support team.
- Answer customer questions using prepared store knowledge
- Manage storefront chat and email support in one inbox
- Hand off AI conversations to human support when needed
- View and share order details during customer conversations
- Autonomous Multi-Agent AI instantly syncs products and stock levels
- Dynamically queries real-time Shopify inventory to actively drive sales.
- Handle up to 10k monthly messages across all channels for a flat rate.
- Deploy an AI voice agent to manage inbound customer queries 24/7.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Nexus AI | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Nexus AI | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Nexmi and Nexus AI: common questions
- What features does each app list that the other doesn’t?
- Nexmi lists 1 the others don’t mention, such as Real-time translation. Nexus AI lists 7 the others don’t mention, such as Chat buttons, Chat window, Customer insights, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Nexmi, Oct 14, 2026 for Nexus AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Nexmi, Oct 14, 2026 for Nexus AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.