Navi vs SC : AI Chatbot + Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Navi, Oct 14, 2026 for SC.
The short answer
- Paid plans start at $115/month for Navi and $19.99/month for SC.
- SC lists 10 features Navi’s listing doesn’t mention, including Agent avatar, Chat buttons, Chat window.
Head to head
Discovery
- · 300 conversations / month
- · AI sales, orders & support assistant
- · Analytics dashboard
- · Custom knowledge base
- · Email support
Starter
- · 800 conversations / month
- · Brand voice & custom instructions
- · Everything in Discovery
- · Priority email support
Pro
- · 1,500 conversations / month
- · Everything in Starter
- · Guided onboarding
Scale
- · 3,000 conversations / month
- · Dedicated account manager
- · Everything in Pro
- · Monthly performance review
- · Tailored onboarding
Basic Plan
- · 1M AI Tokens per month
- · 300 Conversations per month
- · AI-Powered Customer Chat
- · Email Support
- · Up to 10 Collections
- · Up to 10 Documents
Professional
- · 1K Conversations per month
- · 5M AI Tokens per month
- · AI-Powered Customer Chat
- · Priority Google meet or Call Support
- · Up to 50 Collections
- · Up to 50 Documents
Enterprise
- · 10M AI Tokens per month
- · AI-Powered Customer Chat
- · Custom AI Assistant Training
- · Priority Google meet or Call Support
- · Unlimited Conversations per month
- · Up to 100 Documents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNavi is an AI assistant that lives in your store chat and works around the clock. It recommends the right products and guides shoppers to checkout, looks up orders and tracking, and resolves support questions, all in your brand’s voice. Navi auto-detects visitor’s language and replies natively, and answers only from your real content: your policies, FAQs and product docs. No scripts to build, no flows to maintain.
Samy Chat is a smart AI chatbot with live chat designed for online stores. It offers 24/7 customer support through natural, human-like conversations. Powered by Gemini AI and vector search, the AI chatbot understands products, orders, and questions accurately.
- Conseille vos visiteurs, compare vos produits et prépare un panier checkout.
- Authentifie le client par OTP email et lui donne le statut de sa commande.
- Traite les demandes SAV à partir de vos pages d'aide, retours et garanties.
- Smart chatbot answers questions and assists customers instantly
- Provides intelligent product suggestions using AI-powered search
- Helps customers track orders and get instant order status updates
- Learns from your store catalog to provide accurate, context-aware responses
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Navi |  SC |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Navi | SC |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Navi and SC: common questions
- Is Navi or SC cheaper?
- Paid plans start at $115/month for Navi and $19.99/month for SC. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Navi lists 4 the others don’t mention, such as Agent analytics, Cart recovery, Greetings, Review requests. SC lists 10 the others don’t mention, such as Agent avatar, Chat buttons, Chat window, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Navi, Oct 14, 2026 for SC; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Navi, Oct 14, 2026 for SC. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.