Minnas: Free AI Support + Chat vs Voria: AI‑Powered Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Voria.
The short answer
- Both list a free plan. Paid plans start at $49/month for Minnas and $29/month for Voria.
- Voria lists 6 features Minnas’s listing doesn’t mention, including Analytics, Multi-store, Reports.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 20 AI actions per month
- · One Brand and one Teammate
- · Unlimited human conversations
Core
- · 500 AI actions per month
- · One Brand with full history
- · Unlimited Teammates and conversations
Pro
- · 2,500 pooled AI actions per month
- · Five Brands and one unified Inbox
- · Unlimited Teammates and conversations
Free
- · 250 AI Drafts / mo
- · 300 conversations / mo
- · Analytics & Reports
- · Email Channel
- · Labels
- · Macros
Basic
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 1,200 conversations / mo
- · 1,500 AI Drafts / mo
- · Everything in Free
Advanced
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 4,000 conversations / mo
- · 5,000 AI Drafts / mo
- · Everything in Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMinnas brings email and live chat into one shared customer support Inbox with Shopify customer and order context. Turn on its AI agent to answer new messages automatically, or use AI summaries and reply drafts to keep your team in control. Build workflows that assign, tag, prioritize, and send AI-generated replies.
Voria is one inbox where every customer email arrives with their full order history already on screen. AI reads the message and drafts a reply based on what the customer wrote. You review, edit if needed, and send. Save replies you write often as macros, use labels to track what's open, and leave notes only your team sees.
- Publish Messenger to your storefront from Shopify's theme editor
- Summarize conversations and draft responses with built-in AI
- Build custom workflows that can send AI-generated replies
- Organize support with nested tags and customer-facing Guided flows
- See Shopify order details directly inside every customer conversation.
- Save reply templates as macros to handle common questions faster.
- Leave internal notes on conversations so your team can collaborate.
- Track conversation volume and agent performance with built-in reports.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Minnas |  Voria |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Minnas | Voria |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Minnas and Voria: common questions
- Is Minnas or Voria cheaper?
- Both list a free plan. Paid plans start at $49/month for Minnas and $29/month for Voria. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Voria lists 6 the others don’t mention, such as Analytics, Multi-store, Reports, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Voria; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Voria. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.