Minnas: Free AI Support + Chat vs Vaarden
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Vaarden.
The short answer
- Only Minnas lists a free plan. Paid plans start at $49/month for Minnas and $49/month for Vaarden.
- Vaarden lists 8 features Minnas’s listing doesn’t mention, including AI responses, Auto-reply, Customer notifications.
Head to head
Free
- · 20 AI actions per month
- · One Brand and one Teammate
- · Unlimited human conversations
Core
- · 500 AI actions per month
- · One Brand with full history
- · Unlimited Teammates and conversations
Pro
- · 2,500 pooled AI actions per month
- · Five Brands and one unified Inbox
- · Unlimited Teammates and conversations
Starter
- · 2 seats / 1 mailbox
- · 50 ai convos/mo
- · AI-drafted replies
- · Knowledge base (Answers + learning)
- · Order context & matched to emails
- · Refunds & discount codes
Growth
- · 500 ai convos/mo
- · 8 seats / 3 mailboxes
- · Mail import (history)
- · Managed returns & order cancellations
- · ShipStation sync
- · Unlimited saved Answers
Scale
- · 2500 ai convos/mo
- · Advanced analytics
- · Branded email (white-label)
- · Premium model / fast mode
- · Send from your own domain
- · unlimited seats / 10 mailboxes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMinnas brings email and live chat into one shared customer support Inbox with Shopify customer and order context. Turn on its AI agent to answer new messages automatically, or use AI summaries and reply drafts to keep your team in control. Build workflows that assign, tag, prioritize, and send AI-generated replies.
Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your brand's voice using that order's real details. You review every reply before it sends. It learns your tone from past replies and answers common questions from a knowledge base you control.
- Publish Messenger to your storefront from Shopify's theme editor
- Summarize conversations and draft responses with built-in AI
- Build custom workflows that can send AI-generated replies
- Organize support with nested tags and customer-facing Guided flows
- Drafts replies in your brand's voice, grounded in the customer's real order
- You approve every reply before it's sent to the customer
- Self-service returns and exchanges with photos, approvals, and refunds
- Auto-refunds a return once the item is scanned delivered back to you
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Minnas |  Vaarden |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Minnas | Vaarden |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Minnas and Vaarden: common questions
- Is Minnas or Vaarden cheaper?
- Only Minnas lists a free plan. Paid plans start at $49/month for Minnas and $49/month for Vaarden. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Minnas lists 1 the others don’t mention, such as Response templates. Vaarden lists 8 the others don’t mention, such as AI responses, Auto-reply, Customer notifications, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Vaarden; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Vaarden. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.