Minnas: Free AI Support + Chat vs Mintry AI Support & Disputes
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Mintry AI Support & Disputes.
The short answer
- Only Minnas lists a free plan. Paid plans start at $49/month for Minnas and $29/month for Mintry AI Support & Disputes.
- Mintry AI Support & Disputes lists 10 features Minnas’s listing doesn’t mention, including AI responses, Auto-assign, Auto-reply.
Head to head
Free
- · 20 AI actions per month
- · One Brand and one Teammate
- · Unlimited human conversations
Core
- · 500 AI actions per month
- · One Brand with full history
- · Unlimited Teammates and conversations
Pro
- · 2,500 pooled AI actions per month
- · Five Brands and one unified Inbox
- · Unlimited Teammates and conversations
Starter
- · AI reply suggestions
- · Order and tracking context
- · PayPal evidence preparation
Pro
- · Auto-Pilot with approval
- · Shopify Payments Early Access
- · Smart refund suggestions
Business
- · Airwallex dispute evidence
- · Team activity and advanced rules
- · Up to 3 stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMinnas brings email and live chat into one shared customer support Inbox with Shopify customer and order context. Turn on its AI agent to answer new messages automatically, or use AI summaries and reply drafts to keep your team in control. Build workflows that assign, tag, prioritize, and send AI-generated replies.
Mintry connects to your store and turns customer support into one AI-assisted inbox. It helps draft replies with order and tracking context, review refund requests, and prepare dispute evidence for PayPal and Shopify Payments. Use approval-based workflows, team access, and multi-store support on higher plans.
- Publish Messenger to your storefront from Shopify's theme editor
- Summarize conversations and draft responses with built-in AI
- Build custom workflows that can send AI-generated replies
- Organize support with nested tags and customer-facing Guided flows
- AI replies that learn your writing style from every email you send
- Shopify orders, tracking numbers, and delivery status in every thread
- Smart partial refunds and store credit to reduce returns
- PayPal and Shopify and Airwallex dispute management with auto-generated evidence
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Minnas |  Mintry AI Support & Disputes |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Minnas | Mintry AI Support & Disputes |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Minnas | Mintry AI Support & Disputes |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Minnas | Mintry AI Support & Disputes |
|---|---|---|
| Shopify category rank | #260 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 27, 2026 | Jun 9, 2026 |
| Languages | 1 | 2 |
| Developer | Toothpaste Apps | STARTUPUNIVERSE LIMITED |
FAQ
Minnas and Mintry AI Support & Disputes: common questions
- Is Minnas or Mintry AI Support & Disputes cheaper?
- Only Minnas lists a free plan. Paid plans start at $49/month for Minnas and $29/month for Mintry AI Support & Disputes. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mintry AI Support & Disputes lists 10 the others don’t mention, such as AI responses, Auto-assign, Auto-reply, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Mintry AI Support & Disputes; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Minnas, Oct 14, 2026 for Mintry AI Support & Disputes. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.