Mersal Ai vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Mersal Ai, Nov 9, 2026 for Shopify Inbox.
The short answer
- Shopify Inbox lists 18 features Mersal Ai’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Growth
- · $10 AI Credit
- · 5 Users
- · 5,000 Active Contacts
Advanced
- · $40 AI Credit
- · 20 Users
- · 20,000 Active Contacts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMersal connects your store to a unified customer engagement platform. When customers place orders, abandon carts, or create accounts, Mersal automatically syncs the data and lets you reply via WhatsApp, Webchat, Instagram, and Messenger from one inbox. Your team sees full customer context beside each conversation for faster, more personalized replies without switching tabs.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- All channels in one inbox with full Shopify context.
- Visual automations triggered by Shopify events.
- Real-time sync of products, orders, and customers.
- AI agents handle FAQs and escalate when needed.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mersal Ai |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 241,662 |
| Net store change, 28 days | 0 | +4,060 |
| Stores added, 28 days | Not enough data | 5,428 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Mersal Ai | Shopify Inbox |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 5,819 |
| New reviews, 28 days | Not enough data | 9 |
| Reviewers a year or more in | Not enough data | 50% |
Pricing
| Measure | Mersal Ai | Shopify Inbox |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $105/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 2 | Not published |
Listing
| Measure | Mersal Ai | Shopify Inbox |
|---|---|---|
| Shopify category rank | #365 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 24, 2026 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | Makaseb | Shopify |
FAQ
Mersal Ai and Shopify Inbox: common questions
- What features does each app list that the other doesn’t?
- Mersal Ai lists 6 the others don’t mention, such as Agent analytics, AI chatbots, Cart recovery, Chat flows. Shopify Inbox lists 18 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Mersal Ai, Nov 9, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Mersal Ai, Nov 9, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.