MerchantIQ ‑ AI Chat Assistant vs Quincer AI Associate
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for MerchantIQ, Nov 11, 2026 for Quincer AI Associate.
The short answer
- Only MerchantIQ lists a free plan. Paid plans start at $79/month for MerchantIQ and $95/month for Quincer AI Associate.
- Quincer AI Associate lists 10 features MerchantIQ’s listing doesn’t mention, including Agent analytics, Business hours, Callback.
Head to head
Free
- · 100 shopper messages a month
- · 24/7 AI shopping assistant
- · AI that knows your whole catalogue
- · Answers FAQs from your own policies
- · Chats in your shopper's language
- · Personalised picks, added to cart
Growth
- · 1,500 shopper messages a month
- · 12 months of analytics
- · Everything in Free
- · Lead capture and shopper profiles
- · Real-time order tracking
- · Shared inbox with 3 team seats
Complete
- · 3,000 shopper messages a month
- · Advanced analytics, unlimited history
- · Custom AI instructions
- · Everything in Growth
- · Shared inbox with 5 team seats
- · Shopper list export (CSV)
Starter Plan
- · 1 Widgets
- · 3 Users
- · 500 conversations/month
SMB + Website
- · 3 Personas
- · 500 conversations/month
- · Lead scoring
Growth Plan
- · 1 widget
- · 10 Users
- · 10 personas
- · 1500 conversations/month
- · Lead scoring
Scale Plan
- · 2 widgets
- · 25 Personas
- · 25 Users
- · 5,000 conversations/month
- · Live Agent Hand-off
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to answer shoppers around the clock? Let the AI sales agent do it. It answers product, delivery and returns questions from your live catalogue and your own published policies, suggests what fits, builds the cart, and looks up orders while you are asleep. When a shopper wants a person, your team takes over the same conversation from one inbox, with the whole history already there.
Quincer gives your Shopify store an AI Store Associate that works 24/7 across web chat, voice, SMS, email, and social channels. It answers product and store questions, captures shopper leads, supports buying decisions, and hands off complex conversations to your team. Install quickly, train it on your store, and turn more visitors into engaged customers without adding staff.
- Answers from your live catalogue and your own policies, not a stale FAQ
- Recommends products that fit, explains why, and builds the cart in the chat
- Looks up an order and gives its status and tracking to the shopper
- Your team takes over any conversation from one inbox, with the full history
- 24/7 AI Store Associate across chat, voice, SMS, email, and social
- Answers product questions and guides shoppers to the recomended purchase
- Captures leads, buyer intent, questions, and contact details
- Hands off complex conversations with full customer context
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | Not enough data |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ||
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $79/month(ahead) | $95/month |
| Longest free trial | 7 days | 30 days |
| Plans listed | 3 | 4 |
Listing
| Measure | ||
|---|---|---|
| Shopify category rank | Not enough data | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 4, 2026 | Nov 11, 2026 |
| Languages | 1 | 1 |
| Developer | MerchantIQ | Quincer AI |
FAQ
MerchantIQ and Quincer AI Associate: common questions
- Is MerchantIQ or Quincer AI Associate cheaper?
- Only MerchantIQ lists a free plan. Paid plans start at $79/month for MerchantIQ and $95/month for Quincer AI Associate. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- MerchantIQ lists 3 the others don’t mention, such as Discounts, Order updates, Quick replies. Quincer AI Associate lists 10 the others don’t mention, such as Agent analytics, Business hours, Callback, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for MerchantIQ, Nov 11, 2026 for Quincer AI Associate; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for MerchantIQ, Nov 11, 2026 for Quincer AI Associate. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.