Merchant Copilot AI Chatbot vs ShopAsk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Merchant Copilot AI Chatbot, Oct 14, 2026 for ShopAsk.
The short answer
- Both list a free plan. Paid plans start at $24/month for Merchant Copilot AI Chatbot and $29/month for ShopAsk.
- ShopAsk lists 9 features Merchant Copilot AI Chatbot’s listing doesn’t mention, including Agent analytics, Chat buttons, Chat flows.
Head to head
Free
- · 50 AI conversations per month
- · Install and try Merchant Copilot at no
Starter
- · 500 AI conversations per month.
- · Automate customer support and reduce tic
- · Ideal for small stores
Growth
- · 2,000 AI conversations per month.
- · For growing stores
- · Higher traffic that need reliable 24/7
Scale
- · Enterprise-grade AI support with no caps
- · For high-volume stores
- · Unlimited AI conversations per month.
Free
- · 50 messages per month
- · ShopAsk Branding
Growth
- · 500 messages per month
- · Email Support
- · Monthly analytics of questions asked
- · White-label
Growth
- · 2000 messages per month
- · Full analytics
- · Priority Support
Pro
- · Daily analytics of questions asked
- · Priority Support
- · Unlimited* messages per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant Copilot puts an AI support agent on your storefront, so shoppers get answers the moment they ask instead of waiting on email. It indexes your catalogue automatically and handles questions about products, variants, sizing, stock, order status, shipping and returns. Every answer comes from your real store data, so it never invents details.
A chat widget that knows your entire store the moment you install it. Products, pages, policies, prices — no setup, no training, no code changes. Customers ask natural questions and get accurate answers instantly using your content and products.Helps them find what they're looking for and make purchasing decisions faster. Includes analytics showing exactly what your customers are searching for.
- AI-powered product answers — Shoppers get instant, accurate answers about your
- Live order status lookup — Shoppers can check order tracking directly in chat
- No-code setup — Enable the chat widget from your Shopify theme editor in one
- Supports any language - customers can ask questions in their own language
- Imports your full product catalog automatically on install
- Zero configuration - installs and works immediately with no setup needed
- 34+ rich UI components to display answers as cards, tables, and more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant Copilot AI Chatbot |  ShopAsk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant Copilot AI Chatbot | ShopAsk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant Copilot AI Chatbot | ShopAsk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $24/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Merchant Copilot AI Chatbot | ShopAsk |
|---|---|---|
| Shopify category rank | #964 | #627(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 17, 2026 | May 4, 2026 |
| Languages | 1 | 33 |
| Developer | Forgeline Labs | ShopAsk |
FAQ
Merchant Copilot AI Chatbot and ShopAsk: common questions
- Is Merchant Copilot AI Chatbot or ShopAsk cheaper?
- Both list a free plan. Paid plans start at $24/month for Merchant Copilot AI Chatbot and $29/month for ShopAsk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ShopAsk lists 9 the others don’t mention, such as Agent analytics, Chat buttons, Chat flows, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Merchant Copilot AI Chatbot, Oct 14, 2026 for ShopAsk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Merchant Copilot AI Chatbot, Oct 14, 2026 for ShopAsk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.