Merchant AI: Chatbots & Agents vs VoiceAgent: AI Voice & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Merchant AI, Nov 10, 2026 for VoiceAgent.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $29/month for VoiceAgent.
- Merchant AI lists 11 features VoiceAgent’s listing doesn’t mention, including Agent avatar, Behavior tracking, Cart recovery.
Head to head
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Starter
- · 100 typed answers every 30 days
- · 120 voice minutes every 30 days
- · Extra usage only if you turn it on
Growth
- · 300 typed answers every 30 days
- · 350 voice minutes every 30 days
- · Extra usage only if you turn it on
Pro
- · 1,000 typed answers every 30 days
- · 900 voice minutes every 30 days
- · Extra usage only if you turn it on
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
Shoppers get answers in your store’s own words, by voice or chat. It shows product and collection cards, answers in the shopper’s language, and speaks with the voice you choose. Answers come from your Shopify products, store policies and the answers you publish. Cart changes need the shopper’s confirmation and work in US-dollar, yen and won stores. Review usage and set spending limits in Shopify admin.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Shoppers ask by voice or text and get product cards from your catalog
- Answers in the shopper’s language, with a voice you choose
- Grounded in your products, policies and your own published answers
- Add to cart only after the shopper confirms (US dollar, yen and won stores)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant AI | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant AI | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant AI | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $25/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Merchant AI | |
|---|---|---|
| Shopify category rank | #680 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Nov 9, 2026 |
| Languages | 1 | 1 |
| Developer | Cross Digital Ltd | AZ Digital Inc |
FAQ
Merchant AI and VoiceAgent: common questions
- Is Merchant AI or VoiceAgent cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $29/month for VoiceAgent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Merchant AI lists 11 the others don’t mention, such as Agent avatar, Behavior tracking, Cart recovery, Chat flows. VoiceAgent lists 6 the others don’t mention, such as Behavior insights, Custom styling, Mobile responsive, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Merchant AI, Nov 10, 2026 for VoiceAgent; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Merchant AI, Nov 10, 2026 for VoiceAgent. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.