Merchant AI: Chatbots & Agents vs trAInable Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for trAInable Chat.
The short answer
- On the Shopify App Store: Merchant AI 5.0 from 1 reviews and trAInable Chat 5.0 from 2 reviews.
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $19/month for trAInable Chat.
- Merchant AI lists 9 features trAInable Chat’s listing doesn’t mention, including Agent avatar, Behavior tracking, Cart recovery.
Head to head
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Starter Plan
- · 100 AI conversations per month
- · 30-Day FREE Trial!
- · Email, SMS, and Slack notifications
- · Live Agent Dashboard for Human Chats
- · Upload Documents to Train the Chat
Micro Plan
- · 250 AI conversations per month
- · All Starter features
- · Great for growing businesses!
Basic Plan
- · 500 AI conversations per month
- · All Micro features
- · Most popular choice!
Growth Plan
- · 2,500 AI conversations per month
- · All Basic features
- · Best value per conversation!
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
trAInable Chat is built for merchants who want accuracy, not generic AI answers. Instead of guessing, it learns directly from your store’s policies, product details, and documents — giving customers instant, reliable answers that match your brand voice.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Upload business documents (policies, guides, FAQs) to train your AI assistant
- Intelligent product recommendations with visual cards showing images and prices
- Smart escalation to human agents when customers need personal account assistance
- Customizable chat appearance with brand colors, assistant name, and brand voice
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant AI |  trAInable Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant AI | trAInable Chat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant AI | trAInable Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $25/month | $19/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Merchant AI | trAInable Chat |
|---|---|---|
| Shopify category rank | #674 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Dec 3, 2025 |
| Languages | 1 | 1 |
| Developer | Cross Digital Ltd | Tis The One LLC |
FAQ
Merchant AI and trAInable Chat: common questions
- Is Merchant AI or trAInable Chat cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $19/month for trAInable Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Merchant AI or trAInable Chat?
- On the Shopify App Store: Merchant AI 5.0 from 1 reviews and trAInable Chat 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Merchant AI lists 9 the others don’t mention, such as Agent avatar, Behavior tracking, Cart recovery, Chat flows. trAInable Chat lists 5 the others don’t mention, such as Business hours, Chat assignment, Color and font, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for trAInable Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for trAInable Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.