Merchant AI: Chatbots & Agents vs Shatr ‑ AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for Shatr.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $10/month for Shatr.
- Merchant AI lists 11 features Shatr’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cart recovery.
Head to head
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Lite
- · 1 store
- · 100 products
- · 100 users
- · 1000 messages
Starter
- · 1 store
- · 100 products
- · 100 users
- · 3000 messages
Pro
- · 1 store
- · 100 products
- · 100 users
- · 6000 messages
Growth
- · 100 users
- · 15000 messages
- · 5 stores
- · 500 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
Shatr.ai is an external AI chatbot platform for managing conversations, product recommendations, and automation. This plugin simply connects your Shopify store to your Shatr.ai account, allowing you to sync products, manage API keys, and activate your chatbot with a secure and seamless integration. All advanced AI features are managed directly from your Shatr.ai dashboard.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Connect your Shopify store to Shatr.ai with just installing App
- import your Shopify products to Shatr.ai for AI automation and use.
- Sync updates and manage product data smoothly between both platforms.
- Shatr makes it easy to receive leads directly through chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant AI |  Shatr |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant AI | Shatr |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant AI | Shatr |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $25/month | $10/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Merchant AI | Shatr |
|---|---|---|
| Shopify category rank | #675 | #497(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Jan 23, 2026 |
| Languages | 1 | 1 |
| Developer | Cross Digital Ltd | Shatr |
FAQ
Merchant AI and Shatr: common questions
- Is Merchant AI or Shatr cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $10/month for Shatr. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Merchant AI lists 11 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Chat buttons. Shatr lists 4 the others don’t mention, such as COD verification, Color and font, Live chat, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for Shatr; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Merchant AI, Oct 14, 2026 for Shatr. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.