Merchant AI: Chatbots & Agents vs SellSense AI: Sales Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $5/month for SellSense AI.
- Merchant AI lists 9 features SellSense AI’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Starter
- · 1000 storefront messages
- · AI shopping assistant for your store
- · Basic customization options
- · Easy setup with Shopify integration
- · Email support
- · Essential performance insights
Growth
- · 5000 storefront messages
- · Advanced sales and shopper analytics
- · Everything in Starter
- · Greater control over AI behavior
- · Higher customer conversation
- · Priority support
Pro
- · Advanced brand customization
- · Dedicated priority support
- · Early access to advanced features
- · Everything in Growth
- · Maximum or unlimited customer engagement
- · Premium AI optimization
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
SellSense AI adds an AI shopping assistant to your Shopify store. Shoppers can ask product questions in natural language, get personalized recommendations, compare options, and add items to cart from chat. Merchants can track chat sessions, product clicks, add-to-cart events, and attributed revenue, while customizing the widget, tone, and product rules to match the store.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- AI chat answers shopper questions and guides product discovery
- Personalized recommendations with similar and related products
- Add products to cart directly from chat interactions
- Track chats, clicks, add-to-cart, and sales performance
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant AI |  SellSense AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant AI | SellSense AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant AI | SellSense AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $25/month | $5/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Merchant AI | SellSense AI |
|---|---|---|
| Shopify category rank | #674(ahead) | #799 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | May 5, 2026 |
| Languages | 1 | 1 |
| Developer | Cross Digital Ltd | AI pool |
FAQ
Merchant AI and SellSense AI: common questions
- Is Merchant AI or SellSense AI cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $5/month for SellSense AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Merchant AI lists 9 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. SellSense AI lists 1 the others don’t mention, such as Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.