Merchant AI: Chatbots & Agents vs Quincer AI Associate
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Merchant AI, Nov 11, 2026 for Quincer AI Associate.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $95/month for Quincer AI Associate.
- Quincer AI Associate lists 11 features Merchant AI’s listing doesn’t mention, including Business hours, Callback, Chat assignment.
Head to head
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Starter Plan
- · 1 Widgets
- · 3 Users
- · 500 conversations/month
SMB + Website
- · 3 Personas
- · 500 conversations/month
- · Lead scoring
Growth Plan
- · 1 widget
- · 10 Users
- · 10 personas
- · 1500 conversations/month
- · Lead scoring
Scale Plan
- · 2 widgets
- · 25 Personas
- · 25 Users
- · 5,000 conversations/month
- · Live Agent Hand-off
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMerchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
Quincer gives your Shopify store an AI Store Associate that works 24/7 across web chat, voice, SMS, email, and social channels. It answers product and store questions, captures shopper leads, supports buying decisions, and hands off complex conversations to your team. Install quickly, train it on your store, and turn more visitors into engaged customers without adding staff.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- 24/7 AI Store Associate across chat, voice, SMS, email, and social
- Answers product questions and guides shoppers to the recomended purchase
- Captures leads, buyer intent, questions, and contact details
- Hands off complex conversations with full customer context
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Merchant AI | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | Not enough data |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Merchant AI | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Merchant AI | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $25/month(ahead) | $95/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Merchant AI | |
|---|---|---|
| Shopify category rank | #680 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Nov 11, 2026 |
| Languages | 1 | 1 |
| Developer | Cross Digital Ltd | Quincer AI |
FAQ
Merchant AI and Quincer AI Associate: common questions
- Is Merchant AI or Quincer AI Associate cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $25/month for Merchant AI and $95/month for Quincer AI Associate. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Merchant AI lists 6 the others don’t mention, such as Agent avatar, Behavior tracking, Cart recovery, Cross-sell. Quincer AI Associate lists 11 the others don’t mention, such as Business hours, Callback, Chat assignment, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Merchant AI, Nov 11, 2026 for Quincer AI Associate; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Merchant AI, Nov 11, 2026 for Quincer AI Associate. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.