Mercaux Clienteling Solution vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Mercaux Clienteling Solution, Nov 6, 2026 for Shopify Inbox.
The short answer
- Shopify Inbox lists 19 features Mercaux Clienteling Solution’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Flat Fixed Fee
- · - Analytics
- · - Assisted Selling & Endless Aisle
- · - Clienteling
- · - Customer Tasks
- · - Omnichanel ordering
- · - Remote Selling
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMercaux leverages existing product and customer information and ordering capabilities from Shopify to unlock unique O2O (Online to/from Offline) customer journeys and data capture. We provide a single app for Store Associates with Endless Aisle & Product discovery, Clienteling, Remote Selling/Messaging, Analytics and other capabilities.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- Use endless aisle and rich product data for in-store product discovery
- Order from both in-store and online assortment with mixed basket
- Leverage existing customer data to personalise experience in-store & remotely
- Accept inbound messages and send personalised outreach and mass campaigns
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mercaux Clienteling Solution |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 227,338 |
| Net store change, 28 days | 0 | +4,154 |
| Stores added, 28 days | Not enough data | 5,577 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Mercaux Clienteling Solution | Shopify Inbox |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 5,817 |
| New reviews, 28 days | Not enough data | 9 |
| Reviewers a year or more in | Not enough data | 53% |
Pricing
| Measure | Mercaux Clienteling Solution | Shopify Inbox |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $200/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | Not published |
Listing
| Measure | Mercaux Clienteling Solution | Shopify Inbox |
|---|---|---|
| Shopify category rank | Not enough data | #3 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 18, 2024 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | Mercaux | Shopify |
FAQ
Mercaux Clienteling Solution and Shopify Inbox: common questions
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 19 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Mercaux Clienteling Solution, Nov 6, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Mercaux Clienteling Solution, Nov 6, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.