Mearch: AI Chatbot & Support vs SmartBot: Leading AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Mearch, Nov 3, 2026 for SmartBot.
The short answer
- On the Shopify App Store: Mearch 5.0 from 1 reviews and SmartBot 4.7 from 684 reviews.
- Both list a free plan. Paid plans start at $81/month for Mearch and $30/month for SmartBot.
- Mearch lists 22 features SmartBot’s listing doesn’t mention, including A/B testing, Agent analytics, Bundles.
Head to head
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI Replies / month
- · 100 Products
- · 7/24 AI Customer Support
- · AI Product Recommendations
- · Customizable AI Personality & Branding
- · FAQ & Contact Information Training
Starter
- · 1000 AI Replies / month
- · 1000 Products
- · 7/24 AI Customer Support
- · AI Product Recommendations
- · Customizable AI Personality & Branding
- · FAQ & Contact Information Training
Growth
- · 3000 AI Replies / month
- · 5000 Products
- · 7/24 AI Customer Support
- · AI Product Recommendations
- · Customizable AI Personality & Branding
- · FAQ & Contact Information Training
Premium
- · 10000 Products
- · 6000 AI Replies / month
- · 7/24 AI Customer Support
- · AI Product Recommendations
- · Customizable AI Personality & Branding
- · FAQ & Contact Information Training
Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter
- · Custom knowledge base
- · Learns FAQs & Policies
- · Supports up to 500 products
- · Unlimited AI chats
- · WhatsApp live agent handoff
Growth
- · AI email reply & Product highlights
- · Learns from Blogs & Files
- · Real-time sales pop-ups
- · Smart AI sales follow-up
- · Supports up to 3,000 products
Pro
- · AI-optimized product data
- · Advanced AI chat automation
- · High concurrency support
- · Priority customer support
- · Superior AI performance
- · Support headless storefronts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMearch AI Chatbot helps Shopify merchants enhance the shopping experience, streamline support, and deliver personalized interactions that improve conversion rates and drive higher AOV. It enables smart product discovery through AI-powered search, offers tailored recommendations to help shoppers find what they need, and provides real-time assistance 24/7.
SmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence.
- AI Product Discovery: Understands intent and deliver the most relevant products.
- AI Product Recommendations: Boosts sales and engagement with product suggestions
- Conversational AI: Provides 24/7 human-like support, sales, and FAQ answers
- Multi-Language Support: Engage global customers with AI-driven multilingual chat
- The AI chatbot and live chat solution natively built and integrated for Shopify.
- Customer support with AI chatbots that learn and adapt to your products.
- Engage more customers and drive conversions with AI chat invitations.
- Boost sales with AI-powered recommendations and order tracking.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mearch |  SmartBot |
|---|---|---|
| Detected stores | Not published | 1,243 |
| Net store change, 28 days | 0 | −8 |
| Stores added, 28 days | Not enough data | 22 |
| Big-brand share | Not enough data | 9% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Germany |
Reviews
| Measure | Mearch | SmartBot |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.7 ★ |
| App Store reviews | 1 | 684(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 3% |
FAQ
Mearch and SmartBot: common questions
- Is Mearch or SmartBot cheaper?
- Both list a free plan. Paid plans start at $81/month for Mearch and $30/month for SmartBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Mearch or SmartBot?
- On the Shopify App Store: Mearch 5.0 from 1 reviews and SmartBot 4.7 from 684 reviews.
- What features does each app list that the other doesn’t?
- Mearch lists 22 the others don’t mention, such as A/B testing, Agent analytics, Bundles, Business hours. SmartBot lists 2 the others don’t mention, such as Emojis and stickers, Multi-currency. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Mearch, Nov 3, 2026 for SmartBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Mearch, Nov 3, 2026 for SmartBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.