Matter Chat vs SupportBot ‑ AI Support Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Matter Chat, Oct 21, 2026 for SupportBot.
The short answer
- Only SupportBot lists a free plan. Paid plans start at $39/month for Matter Chat and $9/month for SupportBot.
Head to head
Starter
- · 1 bot
- · 2,000 AI replies per month
- · 200 store pages indexed
- · Analytics
- · Handoff alerts
- · Persona controls
Growth
- · 10,000 AI replies per month
- · 3 team seats included
- · 800 pages indexed across 3 bots
- · AI dictation
- · Content gap report — what to write next
- · Everything in Starter
Agency
- · 10 team seats included
- · 3,500 pages across 10 bots
- · 30,000 AI replies per month
- · Client workspaces
- · Everything in Growth
- · Question clustering
Free
- · 100 AI replies per month
- · Automatic store content sync
- · FAQ builder (up to 5 entries)
- · Syncs 50 products, 5 pages, 5 blogs
Starter
- · 250 products, 25 pages, 25 FAQs
- · 300 AI replies per month
- · Custom widget brand color
- · Everything in Free
- · Full-quality answer model
- · Human handoff by email
Growth
- · 2,000 AI replies per month
- · AI email drafts + insight report
- · Everything in Starter
- · Live product search + cart actions
- · No SupportBot branding
- · Order & return status lookup
Pro
- · 10,000 AI replies per month
- · Everything in Growth
- · Priority support
- · Unlimited content limits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMatter Chat answers your storefront's questions using your own pages. Shipping, returns, materials, sizing: it reads what you've already written and puts the source page under every answer, so shoppers can check it themselves. If your content doesn't cover a question, it says so. No guessing. The question goes on a to-write list so you can see what shoppers keep asking that your store never answers.
SupportBot answers from a store's products, pages, blog posts, policies, and FAQs, including theme-rendered FAQs and localized storefront FAQ variants within plan limits. Every plan replies in the customer's language; the merchant admin is English. Growth and higher adds live catalog search, comparisons, variant choices, verified order and return status, and customer-requested cart actions.
- Cited answers from your own pages — shoppers can check every claim
- Honest refusals, logged as a ranked list of content to write
- Pre-sale questions become leads with the conversation attached
- One-toggle theme app embed — no theme code, clean uninstall
- Answers only from your own products, pages, policies and FAQs
- Searches your live catalog and adds items to the customer's cart
- Gives signed-in customers their real order and return status
- Hands off to your team by email or Slack when a customer asks
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Matter Chat |  SupportBot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Matter Chat | SupportBot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Matter Chat | SupportBot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $39/month | $9/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Matter Chat | SupportBot |
|---|---|---|
| Shopify category rank | #125 | #39(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 23, 2026 | Sep 2, 2026 |
| Languages | 1 | 1 |
| Developer | Matter Development | Printube OÜ |
FAQ
Matter Chat and SupportBot: common questions
- Is Matter Chat or SupportBot cheaper?
- Only SupportBot lists a free plan. Paid plans start at $39/month for Matter Chat and $9/month for SupportBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Matter Chat, Oct 21, 2026 for SupportBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Matter Chat, Oct 21, 2026 for SupportBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.