Mastiff Chat vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Mastiff Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $49/month for Mastiff Chat and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 28 features Mastiff Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 2,000 messages/month (then $0.03 each)
- · Customized protection for your shop
- · Evaluate every message for abuse
- · Full AI chatbot functionality
- · Three-layer compliance guardrails
Pro
- · 3,250 messages/month (then $0.025 each)
- · Advanced compliance reporting
- · Everything in Basic
- · Instantly reject repeat abuse
- · Priority support
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFull AI chatbot functionality, with added protection against leaks, sensitive data exposure, and prompt injection. Mastiff Chat installs guardrails between your Shopify store and your AI chatbot, evaluating all incoming and outgoing messages for potential abuse.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Three-layer AI screening blocks sensitive data from chat responses.
- Chat widget auto-installs on your storefront. No code required.
- Live order lookup and product search come standard.
- Compliance audit log tracks every screened and blocked message.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mastiff Chat |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,338 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Mastiff Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 209 |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Mastiff Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month(ahead) | $80/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Mastiff Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #120 | #18 |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | May 19, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | CapyBearHug LLC | ZIPCHAT INC |
FAQ
Mastiff Chat and Zipchat AI Chatbot & Live Chat: common questions
- Is Mastiff Chat or Zipchat AI Chatbot & Live Chat cheaper?
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $49/month for Mastiff Chat and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Zipchat AI Chatbot & Live Chat lists 28 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Mastiff Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Mastiff Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.