Mando AI vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for Mando AI, Oct 13, 2026 for Merchant AI.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $19/month for Mando AI and $25/month for Merchant AI.
- Mando AI lists 6 features Merchant AI’s listing doesn’t mention, including Business hours, Chat assignment, Color and font.
Head to head
Light
- · 1 store, 1 team member
- · 1,000 knowledge pages
- · 500 AI replies a month
- · Shared inbox and help center
- · Website chat + 1 messaging channel
Growth
- · 1,500 AI replies a month
- · 2 stores, 3 team members
- · 5,000 knowledge pages
- · CRM and full reports
- · Every messaging channel
Business
- · 10,000 knowledge pages
- · 3 stores, 5 team members
- · 4,000 AI replies a month
- · Tasks, sales pipeline and workflows
- · Voice agents
Scale
- · 10 agents, 10 team members
- · 10,000 AI replies a month
- · 25,000 knowledge pages
- · Unlimited stores
- · Your own domain, no branding
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOnline shoppers ask the same questions every day about products, availability, shipping, and order status, across your storefront, WhatsApp, Instagram, and email. Answering each one by hand is slow and hard to scale. Mando is an AI agent that knows your products and policies and can look up orders, then answers these questions instantly in the shopper's language on every channel.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- AI answers shoppers across your store, WhatsApp, Instagram, email, and voice
- Answers product questions using your live Shopify catalog
- Looks up order status and tracking inside the conversation
- Hands off to your team with a shared inbox when needed
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mando AI |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mando AI | Merchant AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Mando AI | Merchant AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $25/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Mando AI | Merchant AI |
|---|---|---|
| Shopify category rank | #419(ahead) | #674 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 22, 2026 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | Mando AI Inc | Cross Digital Ltd |
FAQ
Mando AI and Merchant AI: common questions
- Is Mando AI or Merchant AI cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $19/month for Mando AI and $25/month for Merchant AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mando AI lists 6 the others don’t mention, such as Business hours, Chat assignment, Color and font, Email chat. Merchant AI lists 6 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for Mando AI, Oct 13, 2026 for Merchant AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for Mando AI, Oct 13, 2026 for Merchant AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.