Mailipy vs SupportPrep AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for SupportPrep AI.
The short answer
- Only Mailipy lists a free plan. Paid plans start at $15/month for Mailipy and $29/month for SupportPrep AI.
- Mailipy lists 5 features SupportPrep AI’s listing doesn’t mention, including AI summaries, Email, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
free
- · 50 support drafts to try it out
- · Nothing sent without your approval
- · Shopify and your inbox connected
Pro
- · 100 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 300 cart recovery emails a month
plus
- · 300 support drafts a month
- · In-depth Support Statistics
- · Up to 750 cart recovery emails a month
- · Use your own branding
max
- · 750 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 2000 cart recovery emails a month
- · Use your own branding
ultra
- · 2,500 support drafts per month
- · Full history and agent learning
- · In-depth Support Statistics
- · Support Priority
- · Up to 5000 cart recovery emails a month
- · Use your own branding
Starter
- · 300 tickets/month
- · Inbound webhook
- · Manual tickets
Growth
- · 1,500 tickets/month
- · Batch processing
- · Policy library
Pro
- · 8,000 tickets/month
- · Batch processing
- · Policy library
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuremailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
- • Borradores con contexto real del pedido, no respuestas genéricas.
- • Tú apruebas cada correo antes de enviarlo: cero envíos automáticos.
- • Detecta cuándo escalar a una persona (incidencias, fraude, fuera de política).
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mailipy |  SupportPrep AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mailipy | SupportPrep AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Mailipy | SupportPrep AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $15/month(ahead) | $29/month |
| Longest free trial | Not listed | 3 days |
| Plans listed | 5 | 3 |
Listing
| Measure | Mailipy | SupportPrep AI |
|---|---|---|
| Shopify category rank | #12(ahead) | #68 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 2, 2026 | Jul 2, 2026 |
| Languages | 1 | 1 |
| Developer | EDS Solutions LLC | Phoenix White |
FAQ
Mailipy and SupportPrep AI: common questions
- Is Mailipy or SupportPrep AI cheaper?
- Only Mailipy lists a free plan. Paid plans start at $15/month for Mailipy and $29/month for SupportPrep AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mailipy lists 5 the others don’t mention, such as AI summaries, Email, Escalation, Order tracking. SupportPrep AI lists 1 the others don’t mention, such as Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for SupportPrep AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for SupportPrep AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.