Mailipy vs Respondize | AI Email Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Respondize.
The short answer
- On the Shopify App Store: Mailipy 5.0 from 7 reviews and Respondize 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $15/month for Mailipy and $10.49/month for Respondize.
- Respondize lists 6 features Mailipy’s listing doesn’t mention, including Auto-reply, FAQs, Multi-language.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
free
- · 50 support drafts to try it out
- · Nothing sent without your approval
- · Shopify and your inbox connected
Pro
- · 100 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 300 cart recovery emails a month
plus
- · 300 support drafts a month
- · In-depth Support Statistics
- · Up to 750 cart recovery emails a month
- · Use your own branding
max
- · 750 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 2000 cart recovery emails a month
- · Use your own branding
ultra
- · 2,500 support drafts per month
- · Full history and agent learning
- · In-depth Support Statistics
- · Support Priority
- · Up to 5000 cart recovery emails a month
- · Use your own branding
Free
- · 1 miembro del equipo
- · 150 créditos mensuales
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
Starter
- · 1 miembro del equipo
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Contexto de pedidos y clientes
- · Créditos mensuales configurables
Advanced
- · Categorías, horarios y demoras
- · Escalado para revisión humana
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
- · Respuestas automáticas configurables
- · Todo lo incluido en Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuremailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
Respondize convierte los correos de soporte en tickets organizados y muestra el contexto del cliente y del pedido en cada conversación. La IA clasifica consultas y genera borradores basados en las políticas de tu tienda. Puedes elegir categorías, horarios y demoras para enviar respuestas automáticas. Los casos sensibles se escalan para revisión humana.
- • Borradores con contexto real del pedido, no respuestas genéricas.
- • Tú apruebas cada correo antes de enviarlo: cero envíos automáticos.
- • Detecta cuándo escalar a una persona (incidencias, fraude, fuera de política).
- Mails con IA y respuestas automáticas opcionales según información de tu tienda
- Contexto de pedidos y clientes de Shopify dentro de cada respuesta
- Devoluciones, y creación de descuentos desde el mensaje de respuesta
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mailipy |  Respondize |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mailipy | Respondize |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 7(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Mailipy | Respondize |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $15/month | $10.49/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 5 | 3 |
Listing
| Measure | Mailipy | Respondize |
|---|---|---|
| Shopify category rank | #12(ahead) | #98 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 2, 2026 | Feb 6, 2026 |
| Languages | 1 | 2 |
| Developer | EDS Solutions LLC | Respondize |
FAQ
Mailipy and Respondize: common questions
- Is Mailipy or Respondize cheaper?
- Both list a free plan. Paid plans start at $15/month for Mailipy and $10.49/month for Respondize. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Mailipy or Respondize?
- On the Shopify App Store: Mailipy 5.0 from 7 reviews and Respondize 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Mailipy lists 1 the others don’t mention, such as AI summaries. Respondize lists 6 the others don’t mention, such as Auto-reply, FAQs, Multi-language, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Respondize; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Respondize. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.