Mailipy vs Reslo: AI Order Replies
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Reslo.
The short answer
- Both list a free plan. Paid plans start at $15/month for Mailipy and $19/month for Reslo.
- Mailipy lists 6 features Reslo’s listing doesn’t mention, including AI responses, AI summaries, Email.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
free
- · 50 support drafts to try it out
- · Nothing sent without your approval
- · Shopify and your inbox connected
Pro
- · 100 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 300 cart recovery emails a month
plus
- · 300 support drafts a month
- · In-depth Support Statistics
- · Up to 750 cart recovery emails a month
- · Use your own branding
max
- · 750 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 2000 cart recovery emails a month
- · Use your own branding
ultra
- · 2,500 support drafts per month
- · Full history and agent learning
- · In-depth Support Statistics
- · Support Priority
- · Up to 5000 cart recovery emails a month
- · Use your own branding
Free
- · 10 AI-drafted replies per month
- · Auto-triage with confidence scores
- · Real-time order & tracking sync
Starter
- · 150 AI-drafted replies per month
- · Everything in Free
Growth
- · Everything in Starter
- · Priority processing
- · Unlimited replies (fair use)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuremailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
Reslo is a lightweight help desk for the order and shipping questions your customer service team answers every day. When a customer asks where their order is, it reads the order's real status and tracking and drafts a clear, accurate reply. If the details aren't available, the draft says so instead of guessing. You review and edit every reply before sending, so nothing reaches a customer automatically.
- • Borradores con contexto real del pedido, no respuestas genéricas.
- • Tú apruebas cada correo antes de enviarlo: cero envíos automáticos.
- • Detecta cuándo escalar a una persona (incidencias, fraude, fuera de política).
- Drafts replies from each order's real status, tracking, and fulfillment details
- Never invents tracking numbers or dates; says unknown when data is missing
- You review, edit, and send every reply. Nothing is sent automatically
- Sorts incoming questions by type so you handle the urgent ones first
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mailipy |  Reslo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mailipy | Reslo |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Mailipy and Reslo: common questions
- Is Mailipy or Reslo cheaper?
- Both list a free plan. Paid plans start at $15/month for Mailipy and $19/month for Reslo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mailipy lists 6 the others don’t mention, such as AI responses, AI summaries, Email, Escalation. Reslo lists 3 the others don’t mention, such as Estimated delivery date, Real-time notifications, Real-time tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Reslo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Mailipy, Oct 13, 2026 for Reslo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.