Mailipy vs Mintry AI Support & Disputes
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Mailipy, Oct 14, 2026 for Mintry AI Support & Disputes.
The short answer
- Only Mailipy lists a free plan. Paid plans start at $15/month for Mailipy and $29/month for Mintry AI Support & Disputes.
- Mintry AI Support & Disputes lists 9 features Mailipy’s listing doesn’t mention, including Auto-assign, Auto-reply, Multi-language.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
free
- · 50 support drafts to try it out
- · Nothing sent without your approval
- · Shopify and your inbox connected
Pro
- · 100 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 300 cart recovery emails a month
plus
- · 300 support drafts a month
- · In-depth Support Statistics
- · Up to 750 cart recovery emails a month
- · Use your own branding
max
- · 750 support drafts a month
- · Full history and agent learning
- · In-depth Support Statistics
- · Up to 2000 cart recovery emails a month
- · Use your own branding
ultra
- · 2,500 support drafts per month
- · Full history and agent learning
- · In-depth Support Statistics
- · Support Priority
- · Up to 5000 cart recovery emails a month
- · Use your own branding
Starter
- · AI reply suggestions
- · Order and tracking context
- · PayPal evidence preparation
Pro
- · Auto-Pilot with approval
- · Shopify Payments Early Access
- · Smart refund suggestions
Business
- · Airwallex dispute evidence
- · Team activity and advanced rules
- · Up to 3 stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuremailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
Mintry connects to your store and turns customer support into one AI-assisted inbox. It helps draft replies with order and tracking context, review refund requests, and prepare dispute evidence for PayPal and Shopify Payments. Use approval-based workflows, team access, and multi-store support on higher plans.
- • Borradores con contexto real del pedido, no respuestas genéricas.
- • Tú apruebas cada correo antes de enviarlo: cero envíos automáticos.
- • Detecta cuándo escalar a una persona (incidencias, fraude, fuera de política).
- AI replies that learn your writing style from every email you send
- Shopify orders, tracking numbers, and delivery status in every thread
- Smart partial refunds and store credit to reduce returns
- PayPal and Shopify and Airwallex dispute management with auto-generated evidence
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mailipy |  Mintry AI Support & Disputes |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mailipy | Mintry AI Support & Disputes |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Mailipy | Mintry AI Support & Disputes |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $15/month(ahead) | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 5 | 3 |
Listing
| Measure | Mailipy | Mintry AI Support & Disputes |
|---|---|---|
| Shopify category rank | #12 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 2, 2026 | Jun 9, 2026 |
| Languages | 1 | 2 |
| Developer | EDS Solutions LLC | STARTUPUNIVERSE LIMITED |
FAQ
Mailipy and Mintry AI Support & Disputes: common questions
- Is Mailipy or Mintry AI Support & Disputes cheaper?
- Only Mailipy lists a free plan. Paid plans start at $15/month for Mailipy and $29/month for Mintry AI Support & Disputes. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mailipy lists 3 the others don’t mention, such as AI summaries, Escalation, Rule-based triggers. Mintry AI Support & Disputes lists 9 the others don’t mention, such as Auto-assign, Auto-reply, Multi-language, Multi-store. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Mailipy, Oct 14, 2026 for Mintry AI Support & Disputes; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Mailipy, Oct 14, 2026 for Mintry AI Support & Disputes. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.