MailAI vs Recoup
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 1, 2026 for MailAI, Nov 9, 2026 for Recoup.
The short answer
- Both list a free plan. Paid plans start at $5.99/month for MailAI and $500/month for Recoup.
Head to head
Free
- · 20 AI drafts per month.
- · All features included
Starter
- · 100 AI drafts per month.
- · All features included
Pro
- · 400 AI drafts per month.
- · All features included
Business
- · 1,000 AI drafts per month.
- · All features included
Free audit
Done-for-you audit
Monitor
Monitor Plus
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMailAI connects your support inbox to your store and drafts replies with relevant order, tracking, return and product details from Shopify. Review, edit and send from iPhone or Android. Works with Gmail, Outlook and supported IMAP mailboxes. Mailbox content, drafts and summaries are stored to provide the service.
Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against.
- Order-aware AI drafts: status, tracking, returns, and stock pulled live
- You approve every reply — adjust tone (warm, direct, formal) with one tap
- Works with Gmail, Outlook, and any IMAP support inbox
- Auto-drafts for real customers only — bulk mail and bots filtered out
- Find refunds an agent promised that never reached the customer
- Catch refunds issued twice and amounts that differ from the promise
- Flag credits and discounts given outside your refund policy
- See the agent's exact words next to the order it was checked against
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
MailAI and Recoup: common questions
- Is MailAI or Recoup cheaper?
- Both list a free plan. Paid plans start at $5.99/month for MailAI and $500/month for Recoup. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 1, 2026 for MailAI, Nov 9, 2026 for Recoup; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 1, 2026 for MailAI, Nov 9, 2026 for Recoup. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.