LumiTalk AI Support vs ShopTalk: AI Live Chat Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for LumiTalk AI Support and $29.99/month for ShopTalk.
- LumiTalk AI Support lists 10 features ShopTalk’s listing doesn’t mention, including Chat buttons, Chat window, Customer insights.
Head to head
Free-Chat
- · AI-Powered Responses
- · Support level : Email support
Lumi AI Chat
- · AI-Powered Responses
- · API rate limit : 1000/hour
- · Analytics Dashboard
- · Data retention : Default
- · Storage: 10 GB
- · Support level : Email support
Professional Chat
- · Advanced automation for scaling stores
- · Manage Draft Orders
- · Manage Returns
- · View Draft Orders
- · View Fulfillment Services
- · View Store Locations
Enterprise Chat
- · Full-featured solution for large operati
- · Manage Draft Orders
- · Manage Returns
- · View Draft Orders
- · View Fulfillment Services
- · View Store Locations
Free
- · Live Chat
- · Manual responses
- · Ticketing System
- · Unlimited inboxes
Pro
- · 200 AI Chatbots per month
- · Live Chat
- · Ticketing System
- · Unlimited inboxes
Business
- · 1000 AI Chatbots per month
- · Live Chat
- · Ticketing System
- · Unlimited inboxes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLumiTalk helps merchants manage customer inquiries directly within Shopify. The app uses AI to respond to common customer questions based on store data like orders, shipping, and products. It reduces support workload by handling routine queries inside the admin interface. No need for external tools or manual copy-pasting—merchants can manage everything in one place.
ShopTalk is designed for merchants seeking efficient customer support solutions. Our AI-driven live chat helps handle customer queries like order tracking, product recommendations, and usage tips—saving you time while ensuring customer satisfaction.
- AI voice answers customer questions using real store data
- Works inside Shopify admin—no separate login or tools needed
- Reduces support workload by handling common inquiries instantly
- AI-powered live chat for instant customer query resolution.
- Smart product recommendations based on customer needs.
- Guides customers on product usage and troubleshooting.
- 24/7 automated support to enhance customer satisfaction.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LumiTalk AI Support |  ShopTalk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LumiTalk AI Support | ShopTalk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | LumiTalk AI Support | ShopTalk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $29.99/month |
| Longest free trial | 30 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | LumiTalk AI Support | ShopTalk |
|---|---|---|
| Shopify category rank | #805(ahead) | #1016 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 8, 2026 | Jan 29, 2025 |
| Languages | 2 | 1 |
| Developer | Luminous Tec | Oddex |
FAQ
LumiTalk AI Support and ShopTalk: common questions
- Is LumiTalk AI Support or ShopTalk cheaper?
- Both list a free plan. Paid plans start at $29/month for LumiTalk AI Support and $29.99/month for ShopTalk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- LumiTalk AI Support lists 10 the others don’t mention, such as Chat buttons, Chat window, Customer insights, Discounts. ShopTalk lists 4 the others don’t mention, such as Chat assignment, Cross-sell, Greetings, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.