Live Commerce: Visitor Chat vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Live Commerce, Nov 3, 2026 for tawk.to Live Chat.
The short answer
- Only Live Commerce lists a free plan.
- Live Commerce lists 3 features tawk.to Live Chat’s listing doesn’t mention, including Chat window, Color and font, Live chat.
Head to head
Free Messaging App to Monitor & Chat with site Visitors
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Cart value and buying intent
- · Customisable storefront chat widget
- · Incoming customer live chat
- · Up to 5 live visitors
Pro
- · Browser chat notifications
- · Full visitor and shopping context
- · Full visitor history
- · Resolve and reopen conversations
- · Start chats with active shoppers
- · Unlimited live visitors
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLive Commerce gives merchants a real-time view of active storefront visitors, including the pages they are viewing, cart value, buying intent, and live chat activity. Merchants can start conversations with shoppers, reply to incoming messages, manage unread chats, resolve conversations, and customise the storefront chat widget to match their brand.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- See live visitors, cart value, page activity, and buying intent in real time
- Start and manage two-way live chat conversations with active shoppers
- Customise chat colour, status, greeting, and availability to match your store
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  tawk.to Live Chat | |
|---|---|---|
| Detected stores | Not published | 3,925 |
| Net store change, 28 days | 0 | −21 |
| Stores added, 28 days | Not enough data | 48 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | tawk.to Live Chat | |
|---|---|---|
| App Store rating | Not published | 3.6 ★ |
| App Store reviews | Not published | 248 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | tawk.to Live Chat | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 2 | Not published |
Listing
| Measure | tawk.to Live Chat | |
|---|---|---|
| Shopify category rank | Not enough data | #172 |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | Nov 2, 2026 | Nov 16, 2015 |
| Languages | 1 | 1 |
| Developer | Barter Agencies | tawk.to |
FAQ
Live Commerce and tawk.to Live Chat: common questions
- Is Live Commerce or tawk.to Live Chat cheaper?
- Only Live Commerce lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Live Commerce lists 3 the others don’t mention, such as Chat window, Color and font, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Live Commerce, Nov 3, 2026 for tawk.to Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Live Commerce, Nov 3, 2026 for tawk.to Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.