Lateling vs LzyReply: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Lateling, Oct 13, 2026 for LzyReply.
The short answer
- Only Lateling lists a free plan. Paid plans start at $9/month for Lateling and $29/month for LzyReply.
- LzyReply lists 9 features Lateling’s listing doesn’t mention, including AI responses, Auto-reply, Contact form.
Head to head
Free
- · 3 reply templates
- · Gmail add-on: 1 store
- · Gmail add-on: 30 lookups a month
- · Needs attention and Find an order
Pro
- · Everything in Free
- · Gmail add-on: unlimited lookups
- · Gmail add-on: up to 3 stores
- · More reply templates
LzyReply
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLateling helps you answer “where is my order?” without digging through orders. A Needs attention list shows recent orders that look late or stuck. Find an order looks up a customer by email, name or order number and shows its delivery status and tracking links. Reply templates fill in the customer's name, order number and tracking.
LzyReply turns your support inbox into a simple queue of conversations. Forward your support email once and every new message gets a reply drafted from the customer's live Shopify order: status, items, tracking and shipping address. Drafts follow your brand voice and your own FAQs, policies and past replies. You review and send each reply with one click, or let routine order-status replies go out on their own.
- A list of recent orders that look late or stuck
- Delivery status and tracking links for every order
- Find a customer's order by email, name or order number
- Reply templates that fill in the order details
- AI drafts every support reply from the customer's live Shopify order
- Writes in your brand voice, trained on your FAQs, policies and past replies
- Fixes a customer's shipping address in Shopify before the order ships
- Optional autopilot for routine where-is-my-order replies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LzyReply | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LzyReply | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Lateling and LzyReply: common questions
- Is Lateling or LzyReply cheaper?
- Only Lateling lists a free plan. Paid plans start at $9/month for Lateling and $29/month for LzyReply. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Lateling lists 2 the others don’t mention, such as Email, Response templates. LzyReply lists 9 the others don’t mention, such as AI responses, Auto-reply, Contact form, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Lateling, Oct 13, 2026 for LzyReply; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Lateling, Oct 13, 2026 for LzyReply. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.