KYC | Know Your Customer vs TrustIssues
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for KYC, Oct 29, 2026 for TrustIssues.
The short answer
- On the Shopify App Store: KYC 4.7 from 24 reviews and TrustIssues 5.0 from 4 reviews.
- Only KYC lists a free plan. Paid plans start at $2.99/month for KYC and $5/month for TrustIssues.
- TrustIssues lists 5 features KYC’s listing doesn’t mention, including Customer tags, Fraud detection, Order processing.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Block COD on checkout
- · Cancellation Rating System
- · Includes upto 30 orders per month
- · Risk Tagging
Standard
- · Block COD on checkout
- · Cancellation Rating System
- · Includes up to 500 orders per month
- · Risk Tagging
Basic
- · Block COD on checkout
- · Cancellation Rating System
- · Includes up to 2500 orders per month
- · Risk Tagging
Advance
- · Block COD on checkout
- · Cancellation Rating System
- · Includes up to 10000 orders per month
- · Risk Tagging
Месечен абонамент
- · Автоматична проверка на телефонни номера
- · Визуални тагове на поръчките
- · Детайлна информация за всички репорти
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKnow Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits.
TrustIssues автоматично проверява телефонните номера на клиентите при всяка нова поръчка, като ги сравнява с база данни от репорти за рискови клиенти. Ако има съвпадения, поръчката се маркира с таг и се добавя информация в бележките. Търговците могат да видят всички репорти директно в Shopify. Приложението показва статистика, визуални индикатори и модален прозорец с детайлни данни и дати.
- Track customer return behavior and calculate return order ratios easily.
- Auto-tag risky customers based on return thresholds for quick review.
- Disable COD at checkout for repeat returners (Shopify Plus only).
- Автоматична проверка на телефонни номера при създаване на всяка нова поръчка.
- Визуални тагове на поръчките показват дали има открити репорти с един поглед.
- Детайлна информация за всички репорти се показва в модал прозорец с дати.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  KYC |  TrustIssues |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | KYC | TrustIssues |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 24(ahead) | 4 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 5% | Not enough data |
Pricing
| Measure | KYC | TrustIssues |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $2.99/month(ahead) | $5/month |
| Longest free trial | 3 days | 3 days |
| Plans listed | 4 | 1 |
Listing
| Measure | KYC | TrustIssues |
|---|---|---|
| Shopify category rank | #32 | #172 |
| Shopify App Charts | #3 on Rookies in Orders - Other | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 20, 2025 | Nov 11, 2025 |
| Languages | 1 | 1 |
| Developer | H3 Technologies | Redflag Ltd. |
FAQ
KYC and TrustIssues: common questions
- Is KYC or TrustIssues cheaper?
- Only KYC lists a free plan. Paid plans start at $2.99/month for KYC and $5/month for TrustIssues. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, KYC or TrustIssues?
- On the Shopify App Store: KYC 4.7 from 24 reviews and TrustIssues 5.0 from 4 reviews.
- What features does each app list that the other doesn’t?
- TrustIssues lists 5 the others don’t mention, such as Customer tags, Fraud detection, Order processing, Payment status. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for KYC, Oct 29, 2026 for TrustIssues; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for KYC, Oct 29, 2026 for TrustIssues. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.