Kwebbel vs Zappy ‑ AI Support & Orders
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 21, 2026 for Kwebbel, Oct 13, 2026 for Zappy.
The short answer
- Only Zappy lists a free plan. Paid plans start at $29/month for Kwebbel and $9/month for Zappy.
Head to head
Starter
- · 500 AI replies per month
- · Chat-to-sale analytics
- · Discount offers & attribution
- · Grounded product Q&A
- · Order status & tracking in chat
- · Proactive engagement rules
Growth
- · 1,500 AI replies per month
- · Chat-to-sale analytics
- · Discount offers & attribution
- · Grounded product Q&A
- · Order status & tracking in chat
- · Proactive engagement rules
Pro
- · 3,500 AI replies per month
- · Chat-to-sale analytics
- · Discount offers & attribution
- · Grounded product Q&A
- · Order status & tracking in chat
- · Proactive engagement rules
Scale
- · 7,000 AI replies per month
- · Chat-to-sale analytics
- · Discount offers & attribution
- · Grounded product Q&A
- · Order status & tracking in chat
- · Proactive engagement rules
Free
- · 100 ans/mo-questi,orders,recommendations
- · 20 Saved Q&As
- · Order tracking, returns & cancellations
- · Replies in your customer's language
- · Up to 20 product recommendations
Starter
- · 1,000 answers/mo
- · Damage photos with AI review
- · Everything in Free
- · Unlimited saved Q&As
- · Up to 200 product recommendations
- · WhatsApp handoff
Pro
- · Email inbox with AI drafts
- · Everything in Starter
- · Remove Zappy branding
- · Unlimited answers & recommendations
- · Unlimited saved Q&As
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurekwebbel is an AI sales and support agent for your storefront. It learns your products, prices, and policies, then answers shopper questions using that information. When a shopper is unsure, it can recommend products from your catalog and offer a discount code you set. Shoppers can also check their order status and tracking in the chat. You control the agent's tone, how it sells, and the topics it should avoid.
Your customers ask the same things all day: "Where's my order?", "What's your return policy?", "Do you have this in my size?" Zappy answers them instantly on your storefront, so your inbox stays quiet and shoppers get help the moment they need it. It even suggests products from your catalog to turn questions into sales — and when a shopper needs a human, it hands off to WhatsApp.
- Answers shopper questions about your products, prices, and policies
- Recommends products and lets shoppers add them to the cart in chat
- Lets shoppers check their order status and tracking in the chat
- Greets shoppers proactively on the pages and moments you choose
- Stop answering the same questions Zappy auto-answers
- Turn conversations into sales Shoppers describe what they want
- Help every customer, in any language Zappy detects and replies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kwebbel |  Zappy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Kwebbel | Zappy |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kwebbel and Zappy: common questions
- Is Kwebbel or Zappy cheaper?
- Only Zappy lists a free plan. Paid plans start at $29/month for Kwebbel and $9/month for Zappy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 21, 2026 for Kwebbel, Oct 13, 2026 for Zappy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 21, 2026 for Kwebbel, Oct 13, 2026 for Zappy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.