Kommo: AI‑powered WhatsApp CRM vs WappAI : WhatsApp CRM
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WappAI.
The short answer
- Only WappAI lists a free plan. Paid plans start at $25/month for Kommo and $7.99/month for WappAI.
- Kommo lists 6 features WappAI’s listing doesn’t mention, including Cart recovery, Cross-sell, Greetings.
Head to head
- Mexico
- Colombia
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Shopify Plan
- · Connect WhatsApp & other messengers
- · Customizable sales stages & pipelines
- · Lead & contact management
FREE
- · 15-day free trial
- · 50 One Time AI automated messages
- · AI replies in customer language
- · Answers based on your shopify data
- · Conversation history
- · Human handoff when needed
Starter
- · 750 AI automated messages / Month
- · AI activation schedule
- · AI replies in customer language
- · Email usage alerts
- · Human handoff when needed
- · Reads your Shopify store data
Growth
- · 2,000 AI automated messages / Month
- · Everything in Starter
- · Priority email support
Pro
- · 5,000 AI automated messages / Month
- · Everything in Growth
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses. Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline. Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.
Customer questions don’t stop when your team gets busy. Connect your existing WhatsApp account with a QR scan and add your store and business information. WappAI uses AI to answer questions about products, orders, shipping and policies in the customer’s language. When human help is needed, it alerts your team with the reason and conversation summary so they can step in with context.
- Messengers, email, SMS, live chat in one inbox shared with your whole team
- Complete client info in lead profiles: contacts, tasks, notes, chats, & call
- Automate sales and communication with tools like Salesbot, templates & more.
- Whatsapp Marketing, Chatbots & Omnichannel Helpdesk
- AI replies using your store information
- Reply in the language your customer uses
- Set specific hours for AI auto-replies
- Shared inbox for your support team
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kommo |  WappAI |
|---|---|---|
| Detected stores | 172 | Not published |
| Net store change, 28 days | −1 | 0 |
| Stores added, 28 days | 7 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | Mexico, Colombia, United States | Not published |
Reviews
| Measure | Kommo | WappAI |
|---|---|---|
| App Store rating | 1.6 ★ | Not published |
| App Store reviews | 14 | Not published |
| New reviews, 28 days | 7 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kommo and WappAI: common questions
- Is Kommo or WappAI cheaper?
- Only WappAI lists a free plan. Paid plans start at $25/month for Kommo and $7.99/month for WappAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kommo lists 6 the others don’t mention, such as Cart recovery, Cross-sell, Greetings, Multi-language. WappAI lists 3 the others don’t mention, such as Chat flows, Chat window, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WappAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WappAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.