Kommo: AI‑powered WhatsApp CRM vs WACRM: WhatsApp CRM, LiveChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WACRM.
The short answer
- Only WACRM lists a free plan. Paid plans start at $25/month for Kommo and $12/month for WACRM.
- Kommo lists 11 features WACRM’s listing doesn’t mention, including AI chatbots, Business hours, Cart recovery.
Head to head
- Mexico
- Colombia
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Shopify Plan
- · Connect WhatsApp & other messengers
- · Customizable sales stages & pipelines
- · Lead & contact management
Free
- · 1 Chat Agent
- · 1 Website Live Chat Widget
- · 1 WhatsApp Integration
- · Analytics Dashboard
- · Manage up to 500 Active Contacts
Personal Plan
- · 1 WhatsApp Integration
- · 3 Chat Agents
- · Manage up to 1,500 Active Contacts
- · Up to 3 Website Live Chat Widgets
Essential Plan
- · 5 Chat Agents
- · 5 WhatsApp Integrations
- · Manage up to 3,000 Active Contacts
- · Unlimited Chat Templates
- · Up to 5 Website Live Chat Widgets
Pro Plan
- · 10 Chat Agents
- · 10 WhatsApp Integrations
- · Manage up to 5,000 Active Contacts
- · Unlimited Contact Data Exports
- · Up to 10 Website Live Chat Widgets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses. Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline. Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.
Enhance your customer service with WorkChat's customizable live chat widgets. Engage visitors instantly, manage multiple communication channels including WhatsApp, and maintain active contact databases for personalized follow-ups. Integrate seamlessly with your client database, track performance with a comprehensive dashboard, and utilize predefined responses.
- Messengers, email, SMS, live chat in one inbox shared with your whole team
- Complete client info in lead profiles: contacts, tasks, notes, chats, & call
- Automate sales and communication with tools like Salesbot, templates & more.
- Whatsapp Marketing, Chatbots & Omnichannel Helpdesk
- WhatsApp Integrated:Manage multiple WhatsApp numbers through a unified interface
- Active Contacts Management: Real-time database for personalized customer follow
- Customizable Live Chat Widgets: Instantly engage visitors with seamless chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kommo |  WACRM |
|---|---|---|
| Detected stores | 172 | Not published |
| Net store change, 28 days | −1 | 0 |
| Stores added, 28 days | 7 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | Mexico, Colombia, United States | Not published |
Reviews
| Measure | Kommo | WACRM |
|---|---|---|
| App Store rating | 1.6 ★ | Not published |
| App Store reviews | 14 | Not published |
| New reviews, 28 days | 7 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kommo and WACRM: common questions
- Is Kommo or WACRM cheaper?
- Only WACRM lists a free plan. Paid plans start at $25/month for Kommo and $12/month for WACRM. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kommo lists 11 the others don’t mention, such as AI chatbots, Business hours, Cart recovery, Cross-sell. WACRM lists 6 the others don’t mention, such as Agent analytics, Agent avatar, Chat window, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WACRM; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Kommo, Oct 13, 2026 for WACRM. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.