Know Reply‑AI Email Engagement vs Snoooz AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Know Reply‑AI Email Engagement lists a free plan. Paid plans start at $20/month for Know Reply‑AI Email Engagement and $49/month for Snoooz AI.
- Know Reply‑AI Email Engagement lists 4 features Snoooz AI’s listing doesn’t mention, including AI summaries, Analytics, Multi-language.
Head to head
Free to install
- · 1 active AI agent
- · 20 web pages of AI knowledge
- · 50 AI replies/month
- · 7-day analytics
- · Draft reply review
Starter
- · 100 web pages of AI knowledge
- · 2 app integrations
- · 20 documents of AI knowledge
- · 30-day analytics
- · 5 active AI agents
- · Draft & auto-send replies
Professional
- · 1,000 web pages of AI knowledge
- · 10 active AI agents
- · 5 app integrations
- · 50 documents of AI knowledge
- · Advanced analytics (2 yr history)
- · Draft & auto-send replies
Premium
- · 100 documents of AI knowledge
- · 25 active AI agents
- · 5,000 web pages of AI knowledge
- · Advanced analytics (2 yr history)
- · Custom escalation types
- · Draft & auto-send replies
Snoooz Teams
- · Advanced AI training (helpdesk, website)
- · All features from Pro, plus
- · Analytics
- · Connect to your website (reply to leads)
- · Email forwarding & routing
- · Loop in team members (CC/BCC)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKnow Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed.
Snoooz helps merchants manage their customer support inbox by automatically drafting and sending replies to emails using real Shopify data. When customers ask about orders, shipping, returns, or account details, Snoooz retrieves the relevant information and generates accurate, ready-to-send responses.
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
- Answer customer emails using order, shipping, and customer data
- Automatically draft replies to common customer inquiries
- Organize and categorize incoming customer support emails
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Know Reply‑AI Email Engagement |  Snoooz AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Know Reply‑AI Email Engagement | Snoooz AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Know Reply‑AI Email Engagement | Snoooz AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $20/month(ahead) | $49/month |
| Longest free trial | 30 days | 7 days |
| Plans listed | 4 | 1 |
Listing
| Measure | Know Reply‑AI Email Engagement | Snoooz AI |
|---|---|---|
| Shopify category rank | #108(ahead) | #158 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 27, 2025 | Jun 12, 2026 |
| Languages | 1 | 1 |
| Developer | Know Reply Inc. | Snoooz AI Inc |
FAQ
Know Reply‑AI Email Engagement and Snoooz AI: common questions
- Is Know Reply‑AI Email Engagement or Snoooz AI cheaper?
- Only Know Reply‑AI Email Engagement lists a free plan. Paid plans start at $20/month for Know Reply‑AI Email Engagement and $49/month for Snoooz AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Know Reply‑AI Email Engagement lists 4 the others don’t mention, such as AI summaries, Analytics, Multi-language, Order tracking. Snoooz AI lists 1 the others don’t mention, such as Self-service. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.